• Client Service Unit Representative

    Job Location(s) US-LA-Metairie
    Job ID
  • Overview

    Cannon Cochran Management Services, Inc. (CCMSI) is a leading Third Party Administrator in self-insurance services headquartered in Danville, IL.  We are guided by core values including integrity, insisting on excellence and being passionately focused on customer service.  Those values, coupled with our Employee Stock Ownership Plan (ESOP), engage ownership with our employees and offers top of the line customer service for both our internal and external clients. 


    This is a perfect opportunity to work in a growing, dynamic work environment.  CCMSI’s emphasis is on customer service and you will be expected to set and achieve performance goals in a challenging and growing team environment. 



    The Client Service Unit Representative is responsible for providing all clients with professional, prompt, and accurate service, working in the following custom CCMSI Programs; CAST, SAT, Help Spot, Report Manager, and iCE.


    For CAST CSR:

    • Responsible for maintaining a working knowledge of all CAST tabs with corresponding SAT system tabs.
    • Responsible for processing the incoming submissions on all clients including High profile/High Dollar for coding, service agreement, client access, and client profile. This may include, but is not limited to, publication of all tabs and as well as manual entry of information.
    • Any other project(s) the management team may direct to the CAST CS Representative.

    For CSR Security:

    • Responsible for maintaining a working knowledge of SAT program.
    • Responsible for processing the incoming submissions for all internal and external users to include client access, Coverage Code access, iCE checkpoints, and claims relations.
    • Responsible for processing the incoming submissions for law firms to be added into our system.
    • Any other project(s) the management team may direct to the CAST CSR Representative.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Excellent oral and written communication skills required. 
    • Ability to calmly and courteously handle all types of phone calls. 
    • Strong listening skills. 
    • Ability to type and operate the following personal computer Windows software packages with proven proficiency. 
    • Professional manner and appearance required. 
    • Individual must be detail-oriented and a self-starter with strong organizational abilities. 
    • Ability to coordinate and prioritize required. 
    • Flexibility, accuracy, initiative, and the ability to work with a minimum of direct supervision a must. 
    • Discretion and confidentiality required. 
    • Ability to work as a team member in a rapidly-changing environment.


    Education and/or Experience                                                                    

    High School diploma required

    Minimum of two years’ work experience in the Client Service Unit and a minimum of three years’ experience within the CCMSI Client Service Unit department


    Computer Skills                                                               

    Proficient using Microsoft Office products such as Word, Excel and Outlook, etc.


    Certificates, Licenses, Registrations

    None required.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Object Handling Categories

    Work requires the ability to lift/carry objects routinely as follows:

    • Light Lifting: No lifting of objects weighing more than 15 pounds on a regular basis.  

    Other Physical Demands

    • Work requires the ability to stoop, bend, reach and grab with arms and hands, manual dexterity. 


    Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.


    CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.  



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