• Claim Assistant MEGA

    Job Location(s) US-MA-Reading
    Job ID
  • Overview

    Cannon Cochran Management Services, Inc. (CCMSI) is a leading Third Party Administrator in self-insurance services headquartered in Danville, IL.  We are guided by core values including integrity, insisting on excellence and being passionately focused on customer service.  Those values, coupled with our Employee Stock Ownership Plan (ESOP), engage ownership with our employees and offers top of the line customer service for both our internal and external clients. 


    This is a perfect opportunity to work in a growing, dynamic work environment.  CCMSI’s emphasis is on customer service and you will be expected to set and achieve performance goals in a challenging and growing team environment. 


    The Claim Assistant position will provide general support for the claim personnel of the client specific MEGA team, in any capacity related to the handling of claims. Tasks to include, but not limited to, those assigned by claim personnel. Accountable for the quality of claim service as established and as perceived by CCMSI clients and within Corporate Claim Standards (Best Practices).


    • Match mail for assigned accounts.
    • Follow up on bills. 
    • File claim mail and related documents.
    • Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim, as directed by claim staff. 
    • Photocopy and/or scan claim documents, as needed. 
    • Return provider calls or other calls, as directed. 
    • Provide support to claim staff as needed. 
    • Prepare and file all state required forms as directed. 
    • Release adjuster approved payments. 
    • Provide loss runs to members and agents as requested. 
    • Serve as backup to Customer Service Representative, as needed. 
    • Compliance with service commitments as established by the team. 
    • Performs other duties as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Excellent oral and written communication skills.
    • Individual must be a self-starter with strong organizational abilities.
    • Ability to coordinate and prioritize required. 
    • Ability to operate general office equipment and perform clerical duties.
    • Flexibility, initiative, and the ability to work with a minimum of direct supervision a must. 
    • Discretion and confidentiality required. 
    • Ability to work as a team member in a rapidly changing environment.
    • Reliable, predictable attendance within client service hours required for the performance of this position.
    • Responsive to internal and external client needs.
    • Ability to clearly communicate verbally and/or in writing both internally and externally.


    Education and/or Experience                                                                    

    High school diploma or equivalent.


    Computer Skills            

    Proficient with Microsoft Office programs such as Word, Excel, Outlook, etc.


    Certificates, Licenses, Registrations

    None required.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


     Object Handling Categories

    Work requires the ability to lift/carry objects routinely as follows:

    Light Lifting:          No lifting of objects weighing more than 15 pounds on a regular basis.

    Work requires the ability to sit or stand up to 7.5 or more hours at a time


    Work requires sufficient auditory and visual acuity to interact with others



    Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.



    CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.  


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    If you are unable to locate a position that you are interested in that meets your qualifications, Connect with CCMSI for general consideration.