• Claim Associate, Liability

    Job Location(s) US-FL-Maitland
    Job ID
  • Overview

    Cannon Cochran Management Services, Inc. (CCMSI) is a leading Third Party Administrator in self-insurance services headquartered in Danville, IL.  We are guided by core values including integrity, insisting on excellence and being passionately focused on customer service.  Those values, coupled with our Employee Stock Ownership Plan (ESOP), engage ownership with our employees and offers top of the line customer service for both our internal and external clients. 


    This is a perfect opportunity to work in a growing, dynamic work environment.  CCMSI’s emphasis is on customer service and you will be expected to set and achieve performance goals in a challenging and growing team environment. 


    The Liability Claim Associate performs administrative duties for the claim personnel and other team members as assigned. Is accountable for the quality of claim service as perceived by CCMSI clients and within Corporate Claim Standards.



    1. Provide support to claim staff.
    2. Set up property damage appraisals.
    3. Set up car rentals.
    4. Summarize correspondence in the claim log notes as wells as file it in the appropriate claim, as directed by the designated claim adjuster.
    5. Photocopy claim documents, as needed as well as save documents into Claim Documents.
    6. Attach and summarize police reports.
    7. Process Documents in the Document Queue when needed.
    8. Process Bills in the Bill Queue as directed by the designated claim adjuster.
    9. Complete ISO indexing on BI claims.
    10. Review and release payments as directed by the designated claim adjuster.
    11. Compliance with service commitments as established by the team.
    12. Performs other duties as assigned.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Excellent oral and written communication skills. Individual must be a self-starter with strong organizational abilities. Ability to coordinate and prioritize required.  Ability to operate general office equipment and perform clerical duties. Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.  Discretion and confidentiality required.  Ability to work as a team member in a rapidly changing environment.


    Reliable, predictable attendance within client service hours for the performance of this position.


    Responsive to internal and external client needs.


    Ability to clearly communicate verbally and/or in writing both internally and externally.


    Education and/or Experience                                                       

    Associates degree or two year’s related business experience required.


    Computer Skills             

    Proficient using Microsoft Office programs such as Word, Excel, Outlook, etc.


    Certificates, Licenses, Registrations  

    Knowledge of medical terminology preferred.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Object Handling Categories

    Work requires the ability to lift/carry objects routinely as follows:

          Light Lifting:          No lifting of objects weighing more than 15 pounds on a regular basis.



    Work requires the ability to sit or stand up to 7.5 or more hours at a time


    Work requires sufficient auditory and visual acuity to interact with others



    Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.


    CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.  



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