• Client Service Unit Regional Coordinator, Representative

    Job Location(s) US-LA-Metairie
    Job ID
  • Overview

    Cannon Cochran Management Services, Inc. (CCMSI) is a leading Third Party Administrator in self-insurance services headquartered in Danville, IL.  We are guided by core values including integrity, insisting on excellence and being passionately focused on customer service.  Those values, coupled with our Employee Stock Ownership Plan (ESOP), engage ownership with our employees and offers top of the line customer service for both our internal and external clients.  


    This is a perfect opportunity to work in a growing, dynamic work environment.  CCMSI’s emphasis is on customer service and you will be expected to set and achieve performance goals in a challenging and growing team environment.  


    The Client Service Unit Regional Coordinator, Representative position is responsible for providing all clients, Internal and External, with professional, prompt, and accurate service, working in the following custom CCMSI Programs; CAST, Legacy Admin, Claims Admin, Help Spot, Report Manager, and iCE.



    • Assist Account Manager, Account Executives, Sales Representative and Internal Staff with information, documents and other requirements for clients both new and maintaining status.
    • Assist the Account Manager with large projects of hierarchy layout, etc. if requested. Will update the Account Manager of all projects.
    • Working knowledge of all CAST tabs.
    • Responsible for provide iCE support when needed.
    • Any other project(s) the management team may direct to the regional coordinator.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Good communication and interpersonal skills.
    • Excellent Customer Service Skills a must.
    • Ability to coordinate and prioritize. 
    • Ability to participate in a team environment in a rapidly changing environment. 
    • Flexibility, initiative and ability to work with minimal direct supervision required.  
    • Individual must be detail oriented and a self-starter with strong organizational abilities. 


    Customer Service Unit-Requirements:

    Customer Service Unit is a high pace, multi task unit; this position requires that employee after trained work with minimum direction on job task, prioritizing and assistance from other team members. Knowledge of task and skills are crucial to maintain this level within the department.


    Education and/or Experience                                                                    

    High school diploma and a minimum of two years work experience in the Client Service Unit


    Computer Skills                                                               

    Proficient using Microsoft Office products such as Word, Excel, Outlook, etc.


    Certificates, Licenses, Registrations

    None required.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Object Handling Categories

    Work requires the ability to lift/carry objects routinely as follows:

    • Light Lifting: No lifting of objects weighing more than 15 pounds on a regular basis.  

    Other Physical Demands

    • Work requires the ability to stoop, bend, reach and grab with arms and hands, manual dexterity
    • Work requires the ability to sit or stand up to 7.5 or more hours at a time


      Work requires sufficient auditory and visual acuity to interact with others


    Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.


    CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.  


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