• Liability Claim Manager

    Job Location(s) US-AZ-Scottsdale
    Job ID
  • Overview

    Cannon Cochran Management Services, Inc. (CCMSI) is a leading Third Party Administrator in self-insurance services headquartered in Danville, IL.    We are guided by core values including integrity, insisting on excellence and being passionately focused on customer service.    Those values, coupled with our Employee Stock Ownership Plan (ESOP), engage ownership with our employees and offers top of the line customer service for both our internal and external clients.


    This is a perfect opportunity to work in a growing, dynamic work environment.  CCMSI’s emphasis is on customer service and you will be expected to set and achieve performance goals in a challenging and growing team environment.


    The Liability Claim Manager is responsible for the oversight of an approximate team of 30 liability adjusters focused on large trucking and transportation liability claims.  This position is responsible for the supervision and coordination of all claim staff and functions within the claims area.  This position may be used as an advanced training position for consideration for promotion to the next level of management.  Must have expeirence with high exposure litigation claims.


    • Review, assign and provide supervision of all claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
    • Investigate, evaluate and adjust assigned claims in accordance with established claim handling standards and laws.
    • Reserve establishment and/or oversight of reserves for designated claims within established reserve authority levels.
    • Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution, as appropriate.
    • Authorize and make payments of claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
    • Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
    • Direct handling of designated litigated and complex claims.
    • Provide education, training and assist in the development of claim staff.
    • Review and maintain personal diary on claim system. 
    • Supervision of all claim activity for specified accounts.
    • Attend account Board Meetings, conduct file review meetings and/or training sessions with clients, as requested.
    • Attend and participate at hearings, mediations, and informal legal conferences, as appropriate.
    • Performance appraisals and objective/goal setting and attainment of claim staff.
    • Remain current on all legislative activity (both federal and state), industry and market trends to ensure that all staff members are appropriately informed and understand the impact of these developments.Develop revise and implement workflow processes to ensure efficiencies and provide oversight of individual caseloads, as appropriate.
    • Monitor compliance with Corporate Claim Handling Standards and special client handling instructions statutes, rules and regulations, and relative case law.
    • Performs other duties as assigned.


    Education and/or Experience   

    Bachelor’s Degree or 15+ years claim experience.

    Three years supervisory experience required.


    Computer Skills   

    Proficient using Microsoft Office products such as, Word, Excel, PowerPoint, Outlook, etc.                              


    Certificates, Licenses, Registrations

    AIC, CPCU or ARM Designation preferred.



    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



    Object Handling Categories

    Work requires the ability to lift/carry objects routinely as follows:

    • Light Lifting:  No lifting of objects weighing more than 15 pounds on a regular basis.


    Other Physical Demands

    • Work requires the ability to stoop, bend, reach and grab with arms and hands, manual dexterity
    • Work requires the ability to sit or stand up to 7.5 or more hours at a time


      Work requires sufficient auditory and visual acuity to interact with others




    Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.


    CCMSI is an Affirmative Action/Equal Employment Opportunity employer offering an excellent benefit package included Medical, Dental, Vision, Prescription Drug, Flexible Spending, Life, ESOP and 401K.



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