• Account Manager

    Job Location(s) US-MA-Reading
    Job ID
  • Overview

    Cannon Cochran Management Services, Inc. (CCMSI) is a leading Third Party Administrator in self-insurance services headquartered in Danville, IL.  We are guided by core values including integrity, insisting on excellence and being passionately focused on customer service.  Those values, coupled with our Employee Stock Ownership Plan (ESOP), engage ownership with our employees and offers top of the line customer service for both our internal and external clients. 


    This is a perfect opportunity to work in a growing, dynamic work environment.  CCMSI’s emphasis is on customer service and you will be expected to set and achieve performance goals in a challenging and growing team environment.


    Under guidance of Regional Operations Manager or Senior Account Manager, responsible for all aspects of Client Service Team operations including CCMSI profit and loss accountability. Develop and maintain key business relationships with the clients and other regulatory bodies and companies as appropriate.


    • Determine client goals and objectives. Meet with client both formally and informally, as necessary. Maintain key business relationships with clients and other organizations as appropriate.
    • Establish, implement and monitor policies and procedures required to satisfy clients goals and objectives.
    • Manage all aspects of the Client Service Team operation and provide a focal point for accountability for the success and CCMSI's service responsibilities to the client.
    • Direct all activities necessary to achieve client's goals and objectives including marketing, accounting, underwriting, claims administration, loss control, excess, etc.
    • Monitor and analyze program financial statements. Recommend and implement changes and enhancement to financial management of the client.
    • Provide high-level financial, operational and risk management analyses and develop recommendations to the client.
    • Supervise the activities of Program Coordinators, Claim Supervisors, Claim Representatives, Loss Control Representatives, Accountants and Account Executives.
    • Identify, develop and implement necessary information systems.
    • Develop financial projections for the client.
    • Develop and monitor team budget (CCMSI budget).
    • Coordinate marketing and lead generation activities, as appropriate.
    • Direct educational activities to ensure professional development of team members.
    • Under direct supervision of Regional Operations Manager, responsible for negotiation of Client Service contracts.
    • Performs other duties as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Excellent verbal and written communication and interpersonal skills required.
    • Ability to handle multiple priorities with proven proficiency.
    • Must have organizational skills and be detail oriented.
    • Demonstrated ability to function as a team leader in a Client Service Team organization. Proven supervisory or project supervision experience.
    • Reliable, predictable attendance within client service hours for the performance of this position.
    • Responsive to internal and external client needs.
    • Ability to clearly communicate verbally and/or in writing both internally and externally.


    Education and/or Experience                                                                    

    Bachelor’s degree or equivalent experience preferred.

    10 or more years of experience handling claims required.


    Computer Skills                                                               

    Proficient with Microsoft Office programs such as, Word, Excel, Outlook.


    Certificates, Licenses, Registrations

    Working toward ARM, CIC or similar insurance industry designation required.

    P/C License required


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    Object Handling Categories

    Work requires the ability to lift/carry objects routinely as follows:

    Light Lifting:          No lifting of objects weighing more than 15 pounds on a regular basis.


    Other Physical Demands

    • Work requires the ability to sit or stand up to 7.5 or more hours at a time
    • Work requires sufficient auditory and visual acuity to interact with others
    • Work requires the ability to travel



    Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.



    CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K. 


    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    If you are unable to locate a position that you are interested in that meets your qualifications, Connect with CCMSI for general consideration.