At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.     

Reasons you should consider a career with CCMSI: 

• Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm. 
• Career development: CCMSI offers robust internships and internal training programs for advancement within our organization. 
• Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP. 
• Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads. 

Summary:

This position, with the support of the VP of Product Management, is responsible for helping shape the future of CCMSI’s underwriting system products to its internal users for our clients.    This position will create a roadmap of planned future changes and partner with engineering, business analysts and underwriting business teams to bring product roadmap features to life.

Essential Duties & Responsibilities:

1. Represent the interests of all relevant stakeholders and work with VP of Product Management to stakeholders to analyze, develop and document complex business processes.
2. Conduct needs assessment in a systematic process used to identify and prioritize the needs of the property and casualty underwriters to improve the system and meet goals. 
3. Collect comprehensive data that ensures all aspects of the users’ needs are gathered, organize focus groups to document relevant information.
4. Analyze data collected to identify common themes, patterns, and gaps and use this analysis to determine priority areas where interventions or improvements are needed.
5. Develop and document business requirements and collaborate with stakeholders and IT department to ensure successful interpretation of business requirements to user stories.
6. Along with the VP of Product Management, correctly prioritize product enhancements across the sprints and maintain a quarterly roadmap. Coordinate system releases.
7. Participate in standups, backlog grooming sessions, and supporting backlog development.
8. Analyze and interpret various bureaus (ISO, AAIS, NCCI, and independent bureaus) and/or company proprietary rules, rates and forms to translate into technical specifications for IT for policy system implementation.
9. Along with the VP of Product Management, recommend system or procedural improvements based on various bureau or company proprietary rules to support underwriting efficiencies.
10. Be subject matter expert of the underwriting application, including assisting with development of training materials as well as delivery of content to end users.
11. Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Excellent oral and written communication skills. Individual must have the ability to coordinate and prioritize. Must be able to participate in a team environment in a rapid changing environment. Flexibility, initiative and ability to work with minimal direct supervision required. Must be able to operate office equipment. Individual must be detail oriented and a self-starter with strong organizational abilities. Discretion and confidentiality a must.

Reliable, predictable attendance within client service hours for the performance of this position.  Extensive travel required to attend conferences and clients/sales presentations.

Responsive to internal client needs.

Clearly communicate verbally and/or in writing both internally and externally.

Excellent problem solving, critical thinking and decision-making skills.

Ability to function at a high level of effectiveness and independence without daily interaction with management.

Travel

Position requires travel that varies based on sales and company performance.

Education and/or Experience   

Graduate Degree in Computer Science, business or equivalent work-related experience of seven (7) years.

Solid understanding of ISO, AAIS, NCCI and independent bureau products.

Extensive understanding of carrier reporting requirements and policy requirements.

Solid understanding of property and casualty rates, rules and forms, and various pricing programs.

Minimum 3 years of experience working with Agile frameworks.

Knowledge of Large Deductible and Retrospective Programs a plus.

Knowledge of claims needs from policies a plus.

Spanish speaking a plus.

Computer Skills    

Proficient computer skills.  Proficient in Microsoft Office:  Word, Excel, PowerPoint, Visio.                                                    

Certificates, Licenses, Registrations

Professional designations or certifications preferred.