Are you ready to advance your career in insurance claims? Join our LevelUP Career Pathways Program at CCMSI as a Multi-Line Claim Associate I (LevelUP). This unique role is tailored for individuals eager to embark on a structured training journey towards becoming a proficient Claim Representative in the field of liability claims.

Why Choose Claims Adjusting?

• Make a Positive Difference: Support individuals and businesses in overcoming challenges by aiding their recovery and resolution processes.
• Career Growth Opportunities: Explore a variety of paths, from entry-level roles to leadership positions, with limitless potential for advancement.
• Flexible Schedules: Enjoy the benefits of a hybrid work environment that accommodates your lifestyle.
• Excellent Pay and Benefits: Receive competitive compensation and comprehensive benefits packages.

What Do Claims Adjusters Do?

• Problem Solving: Assist individuals and businesses in returning to normalcy following accidents and other incidents.
• Investigation: Conduct interviews, assess damages, and negotiate settlements to ensure fair outcomes.
• Communication: Collaborate with clients, claimants, and legal representatives within a supportive team environment.

As a Multi-Line Claim Associate I LevelUP, you will manage the initial stages of claims investigation and evaluation. Under close supervision, you'll primarily handle no-litigated cases which consist of autombile and general liability claims. Your duties will include setting up claim files and managing communications with clients and claimants.Essential Duties & Responsibilities:

1. Investigate, evaluate and adjust 1^st and/or 3^rd party claims of minimal complexity under direct supervision. (Not to exceed 50 claims) 

2. Establish reserves and/or provide reserve recommendations within established authority levels under direct supervision. 

3. Set up designated claim files and complete all set up instructions, as requested. 

4. As appropriate, make referrals to outside vendors on designated cases under direct supervision. (i.e., property damage appraisals, rental vehicles, etc.) 

5. Review and approve damage estimates and miscellaneous invoices on designated claims. 

6. Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the claim adjustment process. 

7. Authorize and make payments on claims utilizing a claim payment program in accordance with industry standards and within established authority levels under direct supervision. 

8. Summarize all correspondence, damage estimates and claims related documents in claim log notes. 

9. Review and maintain personal diary on claim system. 

10. Provide technical and clerical claims support to designated clients, as requested. 

11. Compliance with corporate claim standards and special client handling instructions as established. 

12. Will act as a back-up to designated adjusters when needed. 

13. Performs other duties as assigned.

his position is designated for the LevelUP Career Pathway Program which is a career pathway position designed to provide training for consideration as a Claim Representative. In order to be successful in this position, the candidate must possess the following skills and attributes:

• An interest in building a career in insurance claims.
• Excellent oral and written communication skills.
• Excellent organization and time management abilities.
• Individual must be a self-starter.
• Critical thinking skills and the ability to work independently.
• Ability to coordinate and prioritize required with exceptional time management.
• Ability to operate general office equipment and perform clerical duties.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.
• Discretion and confidentiality required.
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience     

Associate’s degree or two year’s related business experience.

Commitment and willingness to learn roles with increasing decision making authority and responsibilities. 

Computer Skills            

 Proficient with Microsoft Office programs. 

Certificates, Licenses, Registrations

 Must pass Adjuster license exam as required for respective jurisdiction(s).

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.  

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