Claim Clerk - In Office Position

Location: Metairie, LA
Schedule: Monday through Friday, 8:00 am to 4:30 pm (100% in-office position with no remote work option)
Employment Type: Hourly

At CCMSI, we seek top talent to support our team of Liability Adjusters in delivering exceptional service to our clients. As an industry-leading Third Party Administrator, we are committed to structured career development, recognizing achievements, and fostering a culture that values our employees. CCMSI is proud to be an Employee-Owned Company and a certified Great Place to Work, with a strong focus on employee satisfaction and retention.

Key Responsibilities

The Claim Clerk will handle essential clerical duties to support our claim personnel and team members. This position requires a commitment to providing quality service that aligns with CCMSI's Corporate Claim Standards and client expectations.

Job Requirements

• Strong oral and written communication skills
• Self-motivated with the initiative to set and achieve goals
• Ability to work effectively in a dynamic, fast-paced environment
• Detail-oriented with strong organizational and prioritization skills
• Ability to coordinate tasks with minimal supervision, showing flexibility, accuracy, and initiative
• Strong discretion and confidentiality are required
• Reliable attendance within client service hours

Why CCMSI?

• Culture: Embrace our core values of integrity, passion, and enthusiasm within a team-focused environment.
• Career Development: Access to robust training programs for professional growth and advancement.
• Benefits: Enjoy four weeks of paid time off in your first year, 10 paid holidays, and a full suite of benefits including Medical, Dental, Vision, Life Insurance, 401K, and ESOP.

Joining CCMSI means becoming part of a workplace where employees are valued, supported, and set up for success every day.

• Match mail for assigned accounts.
• Follow up on bills.
• File claim mail and related documents.
• Set up designated claim files and complete all set up instructions, as requested.
• Back-Up for Receptionist
• Summarize correspondence and medical records in the claim log notes as wells as file it in the appropriate claim, as directed by claim staff.
• Retrieve closed files and re-file in storage.
• Maintain claim files in storage.
• Photocopy claim documents, as needed.
• Return provider calls or other calls, as directed.
• Provide support to claim staff on client specific teams.
• Compliance with service commitments as established by the team.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position. 
• Responsive to internal and external client needs. 
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience   

High School diploma or equivalent required.

Computer Skills   

Proficient in Microsoft Office                               

Certificates, Licenses, Registrations

None required

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action/Equal Employment Opportunity employer offering an excellent benefit package included Medical, Dental, Vision, Prescription Drug, Flexible Spending, Life, ESOP and 401K.

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