Job Title: Claims Clerk

Location: In-office position at CCMSI Okemos, MI
Work Schedule: Full-time, no opportunity for remote work

Pay Rate: $19.50 - $21.50 per hour

Disclaimer: "The posted salary range for this position reflects the anticipated base pay for this role. Actual pay is determined based on factors such as qualifications, skills, relevant experience, internal equity, and location. Additional compensation may include discretionary bonuses, benefits, or other forms of compensation, depending on the role. The salary range provided is in compliance with state and local requirements and is intended to offer transparency to applicants. We encourage open discussions with our hiring team regarding any questions you may have about compensation and benefits for this position."

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefits package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP, and 401K.

About CCMSI:

At CCMSI, we seek the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we’re united by a common mission to deliver exceptional service to our clients. As an employee-owned company, we focus on developing our staff through structured career development programs and by rewarding individual and team efforts. Certified as a Great Place to Work, CCMSI’s employee satisfaction and retention rank in the 95th percentile, reflecting our commitment to an outstanding work environment.

Why Join CCMSI?

• Culture: Our Core Values shape how we treat employees as valued partners—with integrity, passion, and enthusiasm.
• Career Development: CCMSI offers robust internships and internal training programs to support growth and advancement within the organization.
• Comprehensive Benefits: Enjoy 4 weeks of paid time off in your first year, 10 paid holidays, and a benefits package that includes Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and Employee Stock Ownership Program (ESOP).
• Supportive Work Environment: We believe in creating a workplace where employees enjoy coming to work each day, are provided with the resources to succeed, and manage realistic caseloads.

Position Summary:

The Claims Clerk plays an essential role in supporting the Claims team by performing a range of clerical tasks crucial to maintaining smooth operations and high-quality service. This position requires strong organizational skills, the ability to manage multiple priorities, and effective communication to support team members in delivering excellent service to our clients.

• Organize and match incoming mail for assigned accounts.
• Manage follow-ups on bills, ensuring accuracy and timely completion.
• File and organize claim-related documents and mail.
• Set up claim files and ensure all setup instructions are followed accurately.
• Provide backup support to the receptionist as needed.
• Summarize medical records and correspondence in the claim log notes and file accordingly.
• Retrieve and maintain closed files and manage storage organization.
• Copy claim documents as needed to support ongoing claim processing.
• Return calls to providers or clients as directed by the claim staff.
• Provide administrative support to specific client-focused teams.
• Maintain compliance with established team service commitments.
• Perform additional clerical duties as assigned to support team functions.

Performance Measurement:
Performance for this role is measured based on work quality, adherence to deadlines, accuracy in document handling, and audit results. Success also depends on clear and proactive communication with team members and clients, as well as the ability to effectively manage responsibilities under time constraints.

• High school diploma or equivalent.
• Previous experience in insurance or with a Third-Party Administrator (TPA) is highly desirable.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Highly organized, able to multitask effectively, and adapt to evolving team needs.
• Ability to work independently with minimal supervision, demonstrating initiative and discretion.
• Reliable attendance and responsiveness to both internal and external client needs.

Physical Demands and Working Conditions:

• Requires the ability to sit or stand for extended periods (up to 7.5 hours).
• Occasionally lift objects up to 50 pounds, using mechanical lifting aids or team assistance.
• Sufficient visual and auditory capabilities to interact with team members and clients.

CCMSI Core Values & Principles:

Employees are expected to uphold CCMSI’s Core Values and Principles, which include performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

Apply today to join a dynamic team focused on professional growth and delivering exceptional service!

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