Position Title: Multi-Line Claim Supervisor

Location:  Hybrid - Maitland, FL

Hours: Monday - Friday, 8:00 AM to 4:30 PM ET

Salary Range: $87,500-$100,000

The posted salary reflects CCMSI’s good-faith estimate of the base pay range for this role, in accordance with applicable pay transparency laws. Actual compensation will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. A full summary of benefits—including Medical, Dental, Vision, Life Insurance, ESOP, and 401K—is available upon request. Please discuss any compensation and benefits questions with our hiring team.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. Background checks are conducted in compliance with applicable laws.

CCMSI is Hiring! We’re looking for an experienced Multi-Line Claim Supervisor to join our team. This role is hybrid, reporting to our Maitland, FL office.

At CCMSI, we are employee-owned and committed to providing exceptional service. We offer manageable caseloads, extensive career development, and industry-leading benefits.

Why Join CCMSI?

✅ Work-Life Balance – Enjoy 4 weeks of PTO in your first year + 10 paid holidays
✅ Comprehensive Benefits – Medical, Dental, Vision, 401K, ESOP & more
✅ Career Growth – Structured training programs with opportunities for advancement
✅ Supportive Culture – Work in an environment where your expertise is valued

About the Role

As a Multi-Line Claim Supervisor, you will be responsible for the investigation, adjustment and supervision of assigned multi-line claims. This position may be used as an advanced training position for consideration for promotion to a management position.  The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

• Review, assign and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.
• Investigate, evaluate and adjust assigned multi-line claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated multi-line claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.
• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)
• Direct handling of designated litigated and complex claims.
• Provide education, training and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all multi-line claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills. 
• Ability to cope with job pressures in a constantly changing environment. 
• Knowledge of all lower level claim position responsibilities.
• Must be detail oriented and a self-starter with strong organizational abilities. 
• Ability to coordinate and prioritize required. 
• Flexibility, accuracy, initiative and the ability to work with minimum supervision. 
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience    

10+ years multi-line claim experience is required.

Three years supervisory experience preferred.

Bachelor’s Degree is preferred.

Computer Skills            

Proficient with Microsoft Office programs.

Certificates, Licenses, Registrations

Adjusters license may be required based upon jurisdiction.

AIC, CPCU, or ARM preferred.

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

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