Technical Support Specialist II – Danville, IL – Remote
Salary: $50,000 - $65,000
Schedule: Monday - Friday, 8:00 AM - 4:30 PM

The posted salary reflects CCMSI’s good-faith estimate of the base pay range for this role, in accordance with applicable pay transparency laws. Actual compensation will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. A full summary of benefits—including Medical, Dental, Vision, Life Insurance, ESOP, and 401K—is available upon request. Please discuss any compensation and benefits questions with our hiring team.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. Background checks are conducted in compliance with applicable laws.

About the Role 

CCMSI is seeking a Technical Support Specialist II to join our corporate team, supporting 32 branches and over 1,600 employees nationwide. This role is responsible for troubleshooting hardware and software issues, assisting with Active Directory administration, and supporting Windows and Office 365 environments via a ticketing system.

The ideal candidate is self-motivated, a team player, and has prior experience in technical support. While familiarity with Azure and equipment setup/shipping is helpful, it is not required.

• Troubleshoot and resolve hardware and software issues through a ticketing system.
• Set up and configure laptops, software, and networking equipment for employees.
• Provide Active Directory administration and support for Windows Server environments.
• Assist in managing Microsoft Windows and Office 365 applications.
• Support LAN/WAN network infrastructure and ensure efficient IT operations.
• Collaborate with the IT team to develop and improve internal support procedures.
• Maintain accurate records of technical support requests and resolutions.

What You Need to Succeed

• Technical Experience: Prior experience in technical support, troubleshooting hardware/software issues, and working with Active Directory.
• Communication Skills: Strong verbal and written communication for working with internal teams.
• Problem-Solving Ability: Capable of analyzing and resolving technical issues effectively.
• Self-Motivation: Ability to work independently and manage tasks in a fast-paced environment.
• Teamwork: A collaborative attitude to support IT operations across multiple locations.
• Bonus Skills: Familiarity with Azure, equipment setup, and shipping processes is a plus.

Why Join CCMSI?

✅ Employee-Owned Company – Invest in your future with our ESOP program.
✅ Competitive Benefits – 4 weeks paid time off in your first year, plus 10 paid holidays.
✅ Comprehensive Insurance – Medical, Dental, Vision, Life, Critical Illness, and Disability coverage.
✅ 401K Matching – Plan for retirement with our company-matching 401K program.
✅ Growth Opportunities – Structured career development and training programs.
✅ Great Work Environment – Join a certified Great Place to Work with a culture built on integrity, passion, and enthusiasm.

At CCMSI, we are committed to fostering a diverse and inclusive workplace. Apply today to be part of a dynamic IT team supporting a nationwide workforce!

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