Position Title: Multi-Line Claims Supervisor
Location: Scottsdale, AZ (Hybrid) 
Hours: Monday – Friday, 8:00 AM to 4:30 PM PST
Salary Range: $70,000 – $88,000/yr

The posted salary reflects CCMSI’s good-faith estimate of the base pay range for this role, in accordance with applicable pay transparency laws. Actual compensation will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. A full summary of benefits—including Medical, Dental, Vision, Life Insurance, ESOP, and 401K—is available upon request. Please discuss any compensation and benefits questions with our hiring team.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. Background checks are conducted in compliance with applicable laws.

Why Join CCMSI?

✅ Work-Life Balance: 4 weeks of PTO in your first year + 10 paid holidays
✅ Comprehensive Benefits: Medical, Dental, Vision, 401K, ESOP & more
✅ Career Growth: Structured training programs with opportunities for advancement
✅ Supportive Culture: Thrive in a workplace that values your expertise

About the Role

As a Multi-Line Claims Supervisor at CCMSI, you’ll lead and mentor a team of three adjusters and one assistant while managing a mix of liability, general liability, and auto claims. In this role, you’ll oversee the investigation, adjustment, and supervision of assigned litigated and non-litigated claims. 

At CCMSI, we prioritize a supportive work environment, career development, and competitive benefits to help our employees succeed. This position offers an opportunity for growth, potentially serving as advanced training for promotion to a management role. Nationwide claims experience is preferred, and familiarity with Arizona claims is a plus. 

•  Oversee and manage claims involving general liability, BI, PD and auto claims.
• Ensure that all claims adhere to company standards, client instructions, and jurisdictional regulations.
• Review, evaluate, and authorize claim investigations, reserves, and settlements.
• Provide ongoing coaching, training, and development to your team to ensure high-quality claims management.
• Collaborate with risk managers and brokers to develop claim strategies that align with business goals and mitigate exposure.
• Monitor and manage vendor relationships to ensure cost-effective and efficient claim handling.
• Analyze complex claims involving litigation, catastrophic losses, and coverage disputes.
• Ensure performance aligns with corporate goals and client expectations, particularly regarding leadership, team management, and mentoring.

Training and Development

• New hires will receive one-on-one training from management and peers, with an increasing caseload based on comprehension and experience. The goal is to reach full capacity within six months.

Performance Metrics

• Performance will be assessed based on claim handling efficiency, quality of work, leadership capabilities, team management, and alignment with company processes.

Growth Potential

• This position offers excellent growth opportunities within our expanding division, with multiple pathways for career advancement.

Qualifications

• At least 5+ years of experience in handling multi-line claims, with a strong emphasis on general liability.
• Supervisory experience is preferred, with a proven ability to manage and mentor a team.
• Nationwide claims experience is highly preferred, and experience with Arizona claims is a plus.
• Strong analytical, negotiation, and communication skills.
• Ability to work in a fast-paced, multi-jurisdictional environment.
• Proficiency in Microsoft Office and claim management systems.

Licenses & Certifications

• Home state adjuster's license required.
• Arizona adjuster’s license is a plus.

Our Core Values
At CCMSI, we uphold a culture of integrity, client focus, excellence, and innovation. We value teamwork, continuous improvement, and leading by example.

Ready to take the next step in your career? Apply today!

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