Multi-Line Claim Consultant

Location: Nashville, TN (Hybrid)
Schedule: Monday – Friday | 8:00 AM – 4:30 PM
Salary Range: $65,000 – $78,000 annually
Work Arrangement: Hybrid after initial in-office training (2 days in office, 3 days remote)
Client Type: Single, dedicated national automotive account

At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose: delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs and by rewarding and recognizing individual and team efforts. Certified as a Great Place to Work, our employee satisfaction and retention ranks in the 95th percentile.

Why a Career with CCMSI?

• Culture: We treat our employees as valued partners—with integrity, passion, and enthusiasm.

• Career Development: Robust internal training and development programs prepare you for long-term career growth.

• Benefits: Enjoy 4 weeks of paid time off in your first year, 10 paid holidays, and comprehensive benefits including Medical, Dental, Vision, Life Insurance, Critical Illness, Disability, 401K, and ESOP.

• Work Environment: Manageable caseloads and a collaborative, supportive team environment.

About the Role:

The Multi-Line Claim Consultant is responsible for the full lifecycle handling of complex bodily injury and property damage claims across multiple jurisdictions. This role supports a high-profile, national automotive account, providing quality service aligned with corporate and client-specific claim handling standards. This position is part of a small, growing team with significant opportunity for advancement.

• Investigate, evaluate, negotiate, and resolve multi-line claims from inception to closure

• Establish and maintain appropriate reserves within authority

• Review and authorize payments, legal invoices, damage estimates, and other related documentation

• Negotiate claim settlements in accordance with CCMSI standards and applicable state laws

• Coordinate with external vendors (e.g., legal counsel, surveillance, case management)

• Monitor and pursue subrogation opportunities

• Maintain timely documentation and claim system diaries

• Prepare reports on claim status, reserve changes, and payments

• Participate in hearings, mediations, and legal conferences as needed

• Assist with client claim reviews and training as requested

Required Qualifications:

• Minimum of 5 years of claims experience handling both bodily injury and property damage

• Prior experience managing files independently from start to resolution

• Strong communication, analytical, negotiation, and organizational skills

• Self-motivated, detail-oriented, and capable of working independently in a fast-paced environment

• Adjuster license is required

Preferred Qualifications:

• Proficiency in Microsoft Office, especially Excel

• Experience adjusting multi-line claims in a TPA environment

• TX, NY and/or AZ adjuster license is preferred, or the willingness to obtain licenses in these states after employment 

Join a company that values your experience, encourages professional development, and puts employees first.

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