Multi-Line Claim Representative II – Cargo/APD Specialist

Remote | M–F 8:00 am – 4:30 pm (local time) | $65,000–$75,000 annually

The posted salary reflects CCMSI’s good-faith estimate of the base pay range for this role, in accordance with applicable pay transparency laws. Actual compensation will depend on qualifications, experience, and internal equity. Additional compensation may include bonuses, benefits, or other forms of pay. A full summary of benefits—including Medical, Dental, Vision, Life Insurance, ESOP, and 401K—is available upon request. Please discuss any compensation and benefits questions with our hiring team.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. Background checks are conducted in compliance with applicable laws.

Join CCMSI’s growing claims team and bring your expertise in Commercial Trucking claims to a single, dedicated client account. We’re looking for a self-motivated, detail-oriented Claim Representative with experience adjusting Cargo and Auto Physical Damage (APD) claims—specifically comprehensive and collision (Comp/Coll) losses—across multiple jurisdictions in the lower 48 states.

• Investigate and adjust commercial trucking cargo and physical damage claims in accordance with established procedures and CCMSI claim handling standards.

• Evaluate policy coverage, determine liability, and negotiate settlements within your authority.

• Review and approve related medical, legal, and miscellaneous invoices; resolve any disputes.

• Collaborate with defense attorneys and vendors; monitor subrogation and excess reporting.

• Maintain clear documentation and deliver high-quality, timely communication to internal and external stakeholders.

• Ensure compliance with client service commitments and jurisdictional regulations.

What We’re Looking For:

Required Experience:

• 5–10 years of multi-line or transportation-related claims experience

• Minimum of 3 years specifically adjusting cargo claims for commercial trucking

• Strong understanding of Comp/Coll claims handling and transportation policies

Key Skills & Attributes:

• Strong analytical skills and problem-solving ability

• Attention to detail and accurate documentation

• Clear verbal and written communication

• Strong negotiation and customer service skills

• Knowledge of federal and state regulations affecting trucking and cargo claims

• Ability to manage multiple claims independently and meet deadlines

• Comfort working in a remote environment

Licensing:

• Adjuster’s license preferred or ability to obtain within 60 days of hire

Why CCMSI?

As a leading Third Party Administrator in self-insurance services and an Employee-Owned Company, we focus on professional development, manageable caseloads, and a culture of integrity and enthusiasm.

We Offer:

• 4 weeks PTO in your first year + 10 paid holidays

• Medical, Dental, Vision, Life Insurance, Critical Illness, Short/Long-Term Disability

• 401K and Employee Stock Ownership Plan (ESOP)

• Remote work with ongoing career development and promotion pathways

Our Culture:

At CCMSI, our Core Values guide everything we do—from focusing on client service to fostering trust, collaboration, and innovation. We look upon change as opportunity and lead by example.

Ready to join a company that values your expertise and invests in your future? Apply today!

#CCMSICareers #CCMSIWesternLiability #EmployeeOwned #ESOP #MultiLineClaims #GreatPlaceToWorkCertified #RemoteWork #CargoClaims #APDClaims #InsuranceJobs #ClaimsAdjuster #LiabilityAdjuster #CommercialTrucking #NationalAccounts #HiringNow #InsuranceCareers #JoinOurTeam #WorkFromHome #InsuranceProfessionals #ClaimsSpecialist #IND123