Overview

Position Title: Claim Assistant – Workers’ Compensation
Location: Concord, CA
Work Arrangement: In-Office Only
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
Hourly Rate: $20.00/hour
Work Week: 37.5 hours

Build Your Career with Purpose

At CCMSI, we believe every role contributes to delivering exceptional service to our clients. As an employee-owned company, we empower our team members with the tools, training, and culture to grow their careers and make a difference. Join a team where your attention to detail and organization will support our mission to provide outstanding claims handling and client care.

Job Summary

As a Claim Assistant, you will play a vital support role in the workers’ compensation claim process. This in-office position is ideal for someone who thrives in a structured environment, is highly dependable, and enjoys supporting a collaborative team. Under direct supervision, you’ll assist with claim setup, document handling, provider communication, and various administrative tasks that ensure claim files are accurate and up to date.

This role also offers exposure to claim handling processes and may serve as a stepping stone for future advancement into adjusting positions.

• Set up claim files and enter initial claim information accurately and promptly

• Assist with medical-only and indemnity claims under direct supervision

• Coordinate appointments such as Independent Medical Exams (IMEs)

• Review and process medical bills, legal invoices, and other claim-related documents

• Return calls to providers and support claimant or client communications

• File, summarize, and organize correspondence, medical records, and documentation

• Monitor and update personal task diary system to ensure timely action on open items

• Maintain file integrity through proper documentation and adherence to claim procedures

• Support claim representatives with clerical and administrative functions as needed

• Comply with all corporate claim handling standards and special client requirements

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Required:

• Excellent written and verbal communication skills

• Strong organizational skills and attention to detail

• Ability to take direction, prioritize work, and meet deadlines

• Reliable, predictable attendance during business hours

• Comfort using office equipment and standard computer programs (e.g., MS Office)

Nice to Have:

• Associate degree or 2+ years of related business experience

• Knowledge of medical terminology

• Prior experience in a claims, insurance, or legal support setting

Performance Metrics

• Accuracy and timeliness of claim file setup and documentation

• Responsiveness to internal and external communication

• Compliance with diary and document standards

• Ability to meet service timelines and complete assigned tasks

What We Offer

• Four weeks of paid time off in your first year, plus 10 paid holidays

• Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability

• Employer-funded ESOP and 401K plan with company match

• Structured career development programs and internal promotion pathways

• A supportive in-office environment that values teamwork and employee growth

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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