Position Title: Claim Clerk
Location: Carson City, NV – In Office
Work Arrangement: In Office (no remote option)
Schedule: Monday–Friday, 8:00 AM to 4:30 PM
Hourly Rate: $20.00–$22.00/hour
License/Certification Required: None

Build Your Career with Purpose

At CCMSI, every team member plays a key role in helping us serve our clients and claimants with excellence. As a 100% employee-owned company, we value collaboration, precision, and continuous growth. If you’re detail-oriented and enjoy providing administrative support in a fast-paced insurance environment, this full-time, in-office role in Carson City is a great place to build your career.

Job Summary

We’re seeking a Claim Clerk to support our workers’ compensation claims team by handling clerical tasks, maintaining claim files, and providing essential back-end support. This position requires strong organization, excellent grammar and spelling, and professional verbal and written communication skills. Prior workers’ compensation experience or knowledge of medical terminology is a plus but not required.

• Set up and maintain claim files based on corporate procedures

• File claim mail, match correspondence, and complete claim setup instructions as requested

• Summarize correspondence and medical records in claim log notes

• Return provider or claimant calls as directed

• Serve as backup for receptionist as needed

• Provide clerical and administrative support to claim staff across teams

• Maintain closed claim files and assist with storage retrieval

• Provide guidance to other clerks and assist with claim intake workflows

• Identify and suggest workflow improvements

• Assist with workload balancing and intake management for new claim submissions

• Ensure all documents are accurately filed and accessible to team members

Required:

• High school diploma or equivalent

• Strong organizational skills and attention to detail

• Proficiency in spelling, grammar, and basic business writing

• Excellent verbal and written communication skills

• Comfortable working onsite full-time in a professional office setting

• Reliable attendance within stated business hours

Nice to Have:

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Familiarity with medical terminology or prior workers’ compensation experience

Performance Metrics

• Accuracy and completeness of claim setup and file maintenance

• Timeliness of documentation and file processing

• Responsiveness and support provided to internal team members

• Contribution to team workflows and process improvements

• Results of annual performance evaluation

What We Offer

• Four weeks of paid time off in your first year, plus 10 paid holidays

• Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability

• Employer-funded ESOP and 401K plan with company match

• Structured career development programs and internal promotion pathways

• A supportive in-office environment that values teamwork and employee growth

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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