Overview

Position Title: Multi-Line Claim Consultant
Location: Metairie, LA
Work Arrangement: Hybrid (in-office 2 days/week after initial training) for candidates within commuting distance of Metairie, LA.
Fully remote considered for highly qualified candidates located outside the area.
Schedule: Monday–Friday, 8:00 AM to 4:30 PM CST
Salary Range: $65,000–$75,000 annually
License/Certification Required: Home state adjuster’s license required
Jurisdictions: LA, TX, MS
Client Type: Single dedicated client – Commercial Trucking industry

Build Your Career with Purpose

At CCMSI, we believe your career should be more than a job—it should be part of something meaningful. As a 100% employee-owned company, we’re driven by service, innovation, and shared success. Join us in Metairie, LA, and bring your claims expertise to a collaborative team supporting a national trucking client across multiple southern jurisdictions. You’ll play a critical role in delivering responsive, high-quality claim service—and your voice will be heard every step of the way.

Job Summary

As a Multi-Line Claim Specialist, you will investigate and adjust general liability and related claims across Louisiana, Texas, and Mississippi. This role supports a single dedicated commercial trucking client, offering a consistent and focused workload. You will manage a full desk independently while collaborating with team members and client partners to drive claim resolutions in compliance with best practices, legal standards, and client expectations.

Litigation experience is highly preferred, as you will work closely with defense counsel and external vendors.

• Investigate, evaluate, and adjust multi-line claims (primarily liability) in compliance with company procedures, state laws, and client requirements

• Establish and maintain reserves within your authority; make reserve recommendations as needed

• Review and process medical, legal, and miscellaneous invoices to ensure reasonableness and relatedness

• Negotiate settlements and authorize payments within established limits

• Coordinate with external vendors, including legal counsel, surveillance teams, and nurse case managers

• Monitor subrogation and pursue recovery where applicable

• Provide timely and professional communication with clients, claimants, attorneys, and internal stakeholders

• Attend mediations, depositions, and hearings as necessary

• Maintain a thorough and accurate claim diary and documentation

• Comply with all corporate claim handling standards and special client instructions

• Participate in internal training and knowledge-sharing initiatives

Required:

• Minimum of 3 years of general liability and/or multi-line claims experience

• Home state adjuster’s license (must be valid and active)

• Strong understanding of liability claim handling procedures and legal processes

• Excellent written and verbal communication skills

• Strong time management and organizational abilities

• Comfortable with hybrid work, including in-office collaboration two days per week

Highly Preferred:

• 8+ years of claims experience

• Prior litigation handling experience

• Experience handling commercial auto or trucking-related claims

• AIC, ARM, or CPCU designation

Performance Metrics

• Compliance with CCMSI’s Best Practices and diary standards

• Quality and completeness of file documentation

• Timeliness of claim resolution and communication

• Adherence to client-specific instructions and service expectations

• Audit and quality review scores

What We Offer

• Four weeks of paid time off in your first year, plus 10 paid holidays

• Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability

• Employer-funded ESOP and 401K plan with company match

• Ongoing training, mentorship, and advancement opportunities

• A collaborative, employee-owned culture that values input, performance, and growth

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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