Position Title: Workers’ Compensation Claim Representative II
Location: Phoenix, AZ
Work Arrangement: Hybrid (in-office 1 day/week after training)
Schedule: Monday–Friday, 8:00 AM to 4:30 PM (flexible)
Salary Range: $65,000–$75,000 annually
License/Certification Required: Active Arizona Adjuster’s License + ICA Adjuster Authorization
Client Type: Single, dedicated municipal client
Jurisdiction: Arizona-only claims

Build Your Career with Purpose

At CCMSI, we empower our claims professionals to make a meaningful impact while building long-term careers. As a 100% employee-owned company, we prioritize collaboration, accountability, and professional growth. Join our Phoenix team to manage impactful municipality claims in a flexible, hybrid work environment.

Job Summary

We are seeking an experienced Workers’ Compensation Claim Representative II to manage supportive care and LEC claims for a dedicated municipal client in Arizona. The role is hybrid, with one in-office day per week following the initial training period. Success in this role requires deep knowledge of Arizona WC law, strong communication and organizational skills, and the ability to meet regulatory and client expectations.

• Investigate and manage lost time Arizona WC claims in accordance with CCBP standards and client-specific protocols

• Coordinate medical care and evaluate supportive care and LEC benefits

• Set and maintain reserves within established authority levels

• Review, approve, and dispute medical, legal, and miscellaneous invoices as needed

• Communicate regularly with injured workers, providers, attorneys, and municipal client contacts

• Negotiate settlements and participate in litigation strategy with defense counsel

• Maintain timely documentation and accurate claim files per CCMSI and client guidelines

• Monitor and report subrogation and excess claims when applicable

• Ensure diary and payment entries remain current and compliant

• Participate in internal audits, client reviews, and team meetings as required

Required:

• 3+ years of experience managing lost time workers’ compensation claims in Arizona

• Active Arizona Adjuster’s License

• ICA adjuster authorization

• Strong written and verbal communication skills

• Highly organized and deadline-oriented

• Proficiency with Microsoft Office (Word, Excel, Outlook)

Nice to Have:

• Prior experience handling claims for municipal or public sector clients

• Bilingual (English/Spanish)

• Associate degree or higher

• AIC, ARM, or other industry designation

Performance Metrics

• Compliance with CCMSI Corporate Claims Best Practice standards and client handling instructions

• Accuracy of documentation and timeliness of claim decisions

• Responsiveness to client and claimant communication

• File quality and audit results

• Client satisfaction and relationship management

What We Offer

• Four weeks of paid time off in your first year, plus 10 paid holidays

• Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability

• Employer-funded ESOP and 401K plan with company match

• Ongoing training, mentorship, and advancement opportunities

• A collaborative, employee-owned culture that values input, performance, and growth

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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