Location: Albuquerque, NM
Work Schedule: Monday–Friday | 8:00 AM – 4:30 PM
Work Arrangement: Hybrid (In office 2 days/week following initial training)
Pay Range: $55,000 annually
At CCMSI, we’re employee-owned and driven by a shared mission: to deliver outstanding service with integrity and compassion. If you’re an experienced New Mexico workers’ compensation adjuster looking for a supportive, professional environment with long-term career potential, we’d love to meet you.
We’re looking for a Workers’ Compensation Claim Representative I to join our Albuquerque-based team. This is a hybrid role handling claims under the New Mexico jurisdiction only for multiple client accounts across varied industries. You’ll manage workers’ compensation claims from start to finish, with an emphasis on compliance, service, and clear communication.
Investigate and manage assigned workers’ compensation claims in accordance with CCMSI best practices, client instructions, and NM state regulations
Communicate with injured workers, employers, attorneys, and medical providers by phone and email
Analyze and approve medical and legal bills, reserving and resolving files within authority
Prepare and file state forms and client reporting documents
Support and collaborate with defense attorneys and vendors
Ensure client service expectations are met through queue management and responsiveness
Potential minimal travel for training or claim reviews
Required:
New Mexico Workers’ Compensation Adjuster License
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Strong written and verbal communication skills
Self-starter with strong organizational skills and ability to work independently and as part of a team
Preferred:
Prior TPA Experience is helpful
Success in this role is measured by:
Compliance with statutory timelines, CCMSI Best Practices, and client-specific handling instructions
Client satisfaction and service responsiveness
Timely claim queue management and documentation quality
Four weeks of paid time off in your first year, plus 10 paid holidays
Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability
Employer-funded ESOP and 401K plan with company match
Structured career development programs and internal promotion pathways
A supportive hybrid environment that values teamwork and employee growth
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.
Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.
ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.
Equal Opportunity Employer:
CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.
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#IND123 #LI-Hybrid
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