Workers’ Compensation Claim Representative I

Location: Albuquerque, NM
Work Schedule: Monday–Friday | 8:00 AM – 4:30 PM
Work Arrangement: Hybrid (In office 2 days/week following initial training)
Pay Range: $55,000 annually

Build your career with purpose.

At CCMSI, we’re employee-owned and driven by a shared mission: to deliver outstanding service with integrity and compassion. If you’re an experienced New Mexico workers’ compensation adjuster looking for a supportive, professional environment with long-term career potential, we’d love to meet you.

About This Role

We’re looking for a Workers’ Compensation Claim Representative I to join our Albuquerque-based team. This is a hybrid role handling claims under the New Mexico jurisdiction only for multiple client accounts across varied industries. You’ll manage workers’ compensation claims from start to finish, with an emphasis on compliance, service, and clear communication.

What You’ll Need to Succeed

Required:

• New Mexico Workers’ Compensation Adjuster License

• 3+ years of experience handling workers’ compensation claims in New Mexico

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

• Strong written and verbal communication skills

• Self-starter with strong organizational skills and ability to work independently and as part of a team

Preferred:

• Prior TPA Experience is helpful

Performance Metrics

Success in this role is measured by:

• Compliance with statutory timelines, CCMSI Best Practices, and client-specific handling instructions

• Client satisfaction and service responsiveness

• Timely claim queue management and documentation quality

What We Offer

• Four weeks of paid time off in your first year, plus 10 paid holidays

• Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability

• Employer-funded ESOP and 401K plan with company match

• Structured career development programs and internal promotion pathways

• A supportive hybrid environment that values teamwork and employee growth

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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#IND123 #LI-Hybrid