At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.    

Reasons you should consider a career with CCMSI:

• Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm.
• Career development: CCMSI offers robust internships and internal training programs for advancement within our organization.
• Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP.
• Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads.

Join Our Team as a National Account Manager

At CCMSI, we don’t just manage claims—we build long-term partnerships grounded in service excellence. As a National Account Manager, you’ll take ownership of all aspects of relationship and program management for some of our most complex and strategic clients. You’ll serve as the primary point of contact, ensure we exceed client expectations, and work cross-functionally to deliver best-in-class results.

The National Account Manager is responsible for the overall success of assigned National Accounts. This includes full profit and loss accountability, implementation of strategic initiatives, and coordination across internal and external teams. You will build strong relationships with key stakeholders—including clients, brokers, carriers, and vendors—to deliver customized solutions that support client goals.

• Serve as the lead relationship manager for one or more National Accounts.

• Develop and maintain a deep understanding of client goals, challenges, and expectations.

• Coordinate internal teams across claims, underwriting, loss control, IT, accounting, and compliance to meet client needs.

• Design, implement, and monitor service delivery models aligned with CCMSI Best Practices.

• Drive the development of client-specific financial projections and reporting.

• Lead contract negotiations and manage client service agreements.

• Onboard and train client and vendor users on CCMSI systems and processes.

• Serve as the main point of contact for escalations and service-related questions.

• Support the transition and implementation of new business.

• Provide strategic insights and recommendations to both clients and internal stakeholders.

What You’ll Need

• Bachelor’s degree OR 10+ years of experience in insurance, risk management, or TPA environment.

• Minimum of 5 years of client relationship or account management experience, with proven leadership capability.

• Excellent communication and interpersonal skills with the ability to influence at all levels.

• Strong organizational skills and ability to manage multiple competing priorities.

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook).

• ARM or similar designation preferred (or willingness to pursue).

CORE VALUES & PRINCIPLES

Responsible for upholding the CCMSI Core Values & Principles which include: performing with integrity; passionately focus on client service; embracing a client-centered vision; maintaining contagious enthusiasm for our clients; searching for the best ideas; looking upon change as an opportunity; insisting upon excellence; creating an atmosphere of excitement, informality and trust; focusing on the situation, issue, or behavior, not the person; maintaining the self-confidence and self-esteem of others; maintaining constructive relationships; taking the initiative to make things better; and leading by example.

CCMSI is an Affirmative Action / Equal Employment Opportunity employer offering an excellent benefit package including Medical, Dental, Prescription Drug, Vision, Flexible Spending, Life, ESOP and 401K.