Workers’ Compensation Claim Representative I

Location: Dallas, TX – Hybrid (in-office every Tuesday after training)
Schedule: Monday–Friday, 8:00 AM–4:30 PM CT
Salary Range: $54,000–$64,000 annually
Client Focus: Single dedicated account, mixed desk
Jurisdiction: Texas (TX Adjuster’s License Required)

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just adjust claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative, client-focused environment. We’re proud to be employee-owned and committed to developing your career through continuous learning and internal opportunities.

Job Summary

As a Workers' Compensation Claim Representative I, you’ll investigate and adjust Texas jurisdiction claims under direct supervision. You’ll support a single dedicated client, managing a variety of tasks including review of medical and legal documents, communication with claimants and attorneys, and claim resolution. This role offers strong growth potential, and may serve as an advanced training position for promotion to more senior roles.

What You’ll Do

• Investigate and adjust workers' compensation claims in compliance with CCMSI Best Practices and client-specific guidelines

• Review and approve medical, legal, and other invoices

• Make timely payments within settlement authority

• Negotiate settlements and assist with legal oversight

• Monitor subrogation opportunities and manage reserves

• Document claim activity and maintain compliance with all service metrics

• Collaborate with internal teams to deliver excellent service to our client

What You Bring

• Required: Active Texas Workers’ Compensation Adjuster’s License

• 3+ years of workers' compensation or related insurance experience

• Strong customer service, communication, and organizational skills

• Ability to multitask and thrive in a fast-paced, team-oriented environment

• Proficiency in Microsoft Office (Word, Excel, Outlook)

How We Measure Success

• Quality of service as measured by CCMSI Best Practices and client-specific metrics

• Timeliness of payments and communications

• Accuracy of documentation and diary compliance

• Positive team collaboration and attendance

What We Offer

• Generous PTO: 4 weeks in your first year + 10 paid holidays

• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, 401(k), and ESOP

• Professional Development: Robust training, advancement paths, and employee ownership

• Work Environment: Supportive, inclusive culture with hybrid flexibility

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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