Multi-Line Claim Consultant

📍Reading, MA |  Hybrid after 60 days in-office training
$65,000 – $85,000/year | Monday–Friday, 8:00 AM–4:30 PM
Single Dedicated Account | Multiple Jurisdictions

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just adjust claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative, client-focused environment. We’re proud to be employee-owned and committed to developing your career through continuous learning and internal opportunities.

About the Role
CCMSI is seeking an experienced Multi-Line Claim Consultant to support a dedicated client in the waste management industry. Based in our Reading, MA office, this hybrid position requires a self-motivated, detail-oriented claim professional with strong jurisdictional knowledge, communication skills, and a passion for excellent service. The role begins with a 60-day in-office training period, after which a hybrid schedule (2 days remote, 3 days in office) is offered to those meeting service audit benchmarks.

You’ll manage a mixed caseload of liability claims — including bodily injury, property damage, and auto incidents — across multiple jurisdictions in the Northeast and Mid-Atlantic, serving as a trusted liaison between CCMSI and our client.

What You’ll Do

• Investigate, evaluate, and adjust general liability and auto liability claims with minimal supervision

• Establish reserves, authorize payments, and negotiate settlements

• Maintain strong client and claimant communication throughout the claims lifecycle

• Attend claim review meetings (quarterly), including occasional travel to NH or VT

• Ensure service delivery meets CCMSI’s Best Practices and client-specific expectations

• Coordinate litigation strategy with outside counsel when needed

• Monitor subrogation and manage file documentation and reporting

• Clean audit scores (87%+ ) for continued hybrid eligibility

What You’ll Need to Succeed

• 5–7+ years of relevant multi-line or liability claims experience

• Jurisdictional knowledge in ME, NH, MA, VT, CT, RI, NY, NJ, PA, MD, DE, VA, WV, and KY

• Must hold or be able to obtain adjuster licenses in select states 

• Excellent verbal/written communication, customer service, and interpersonal skills

• Strong analytical and organizational abilities

• Comfortable with Microsoft Office (Excel, Outlook, Word)

Preferred Qualifications

• Experience handling claims for utility or waste management industries

• Knowledge of environmental liability, bodily injury, and third-party property damage

What We Offer

• Generous PTO: 4 weeks in your first year + 10 paid holidays

• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, 401(k), and ESOP

• Professional Development: Robust training, advancement paths, and employee ownership

• Work Environment: Supportive, inclusive culture with hybrid flexibility

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

If you're a proactive claim professional who thrives in a fast-paced, client-focused environment and you're ready to take on a challenging and rewarding role—let’s talk.

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