Workers’ Compensation Claim Supervisor

Location: Scottsdale, AZ (Hybrid or Remote*)
Schedule: Monday–Friday | 8:00 a.m. – 4:30 p.m. (MST)
Compensation: $95,000–$99,000 annually
*Remote candidates must travel to Scottsdale, AZ for the first week of training

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just adjust claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative, client-focused environment. We’re proud to be employee-owned and committed to developing your career through continuous learning and internal opportunities.

Job Summary

We are seeking an experienced Workers’ Compensation Claim Supervisor to lead a team of up to six adjusters handling California jurisdiction claims for multiple clients in the Professional Employer Organization (PEO) industry. This role ensures compliance with CCMSI’s Corporate Claim Standards, client-specific handling instructions, and California regulatory requirements.

As a key leader, you will provide oversight, mentorship, and direction on complex and litigated claims, driving performance through consistent audits and proactive supervision. Your expertise in California workers’ compensation will directly impact client satisfaction, operational quality, and adjuster development.

Important: We are seeking a seasoned Insurance Claims Supervisor with direct, hands-on experience managing and adjusting workers’ compensation claims within an insurance carrier, third-party administrator (TPA), or similar environment.  This is not a human resources or benefits role – it requires deep technical expertise in insurance claims handling and supervision.

• Supervise the investigation, evaluation, and resolution of California workers’ compensation claims in accordance with applicable laws and CCMSI best practices.

• Review and assign claims to team members, ensuring accuracy, timeliness, and compliance with client requirements.

• Monitor adjuster caseloads for diary compliance, litigation strategy, and timely progression.

• Provide technical guidance on California claims, including legal nuances, benefit calculations, and jurisdictional procedures.

• Mentor and train adjusters to strengthen technical skills and promote career development.

• Conduct claim file audits and performance reviews to ensure high-quality outcomes.

• Approve settlements, reserves, and payments within authority levels.

• Coordinate with outside vendors such as attorneys, case managers, and investigators as needed.

• Foster a collaborative and high-performance team culture aligned with CCMSI’s core values.

Qualifications (Required)

• California Certification and prior experience supervising California workers’ compensation claims.

• Minimum 10 years’ workers’ compensation claims experience, with at least 3 years in a supervisory role.

• Strong knowledge of California WC laws, benefits, and litigation procedures.

• Ability to manage and mentor a remote or hybrid team effectively.

• Excellent analytical, negotiation, and communication skills.

• Proficiency with Microsoft Office applications and claim management systems.

Nice to Have

• Experience within the PEO industry.

• Professional designations such as AIC, CPCU, or ARM.

Performance Metrics

• Audit scores and compliance with Corporate Claim Standards.

• Quality and timeliness of claim handling by supervised team members.

• Effective oversight of diary management, litigation handling, and client satisfaction.

What We Offer

• Generous PTO: 4 weeks in your first year + 10 paid holidays

• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, 401(k), and ESOP

• Professional Development: Robust training, advancement paths, and employee ownership

• Work Environment: Supportive, inclusive culture with hybrid flexibility

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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