Multi-Line Claim Supervisor

Remote | $80,000 – $105,000 annually
Monday–Friday | 8:00 a.m. – 4:30 p.m. MST

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just adjust claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative, client-focused environment. We’re proud to be employee-owned and committed to developing your career through continuous learning and internal opportunities.

Job Summary

As a Multi-Line Claim Supervisor, you will lead a team of up to six adjusters handling a diverse portfolio of hospitality and municipality claims, with a strong focus on litigated general liability and premises liability matters. You’ll oversee a caseload of approximately 450 files spanning multiple jurisdictions—primarily on the West Coast but with nationwide exposure.

This role requires exceptional leadership, technical claims expertise, and the ability to mentor adjusters in complex litigation strategy. You will ensure compliance with corporate standards, meet client expectations, and drive continuous improvement across your team.

• Supervise, mentor, and develop a team of adjusters handling high-exposure, litigated general liability and premises liability claims.

• Provide technical oversight on coverage interpretation, liability assessment, and damages evaluation.

• Review and approve reserves, settlements, and litigation strategies within authority limits.

• Monitor compliance with diary and reporting requirements, ensuring adherence to Corporate Claim Standards and client-specific handling instructions.

• Partner with the Division Trainer and management to structure training and development plans for adjusters.

• Maintain proactive communication with clients, carriers, and internal stakeholders to ensure satisfaction and transparency.

• Participate in and respond to internal and client/carrier audits.

• Travel up to 10% for client meetings, training, or audits.

Qualifications – Required

• DHS or Home State Adjuster License.

• Minimum 10 years of multi-line claims experience.

• Minimum 3 years supervisory experience (preferred).

• Proven expertise in litigated general liability and premises liability claims.

• Strong analytical, negotiation, and leadership skills.

Qualifications – Nice to Have

• Hospitality claims experience.

• Municipality claims experience.

• AIC, CPCU, or ARM designation.

• Experience handling multi-jurisdictional claims.

Performance Metrics

• Claim file audit scores.

• Oversight of diary compliance and adjuster performance.

• Effectiveness in managing litigation and settlement outcomes.

• Quality of mentorship and staff development.

What We Offer

• 4 weeks paid time off in your first year, plus 10 paid holidays.

• Comprehensive benefits: Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Critical Illness coverage.

• 401K and Employee Stock Ownership Plan (ESOP).

• Career development through structured training and advancement opportunities.

• A supportive, collaborative environment where caseloads are manageable, and your leadership is valued.

Compensation & Compliance

The salary range for this position is based on experience, skills, and internal equity. This is a remote position with required availability during MST business hours. The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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