Multi-Line Claim Supervisor

Location: Reading, MA

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. EST
Work Environment: Hybrid after initial in-office training (2 days WFH per week)
Compensation: $80,000–$100,000 annually (based on experience and licensing)
Reports To: Manager, Multi-Line Claims – Single Dedicated Client
Travel: Minimal 

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just adjust claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative, client-focused environment. We’re proud to be employee-owned and committed to developing your career through continuous learning and internal opportunities.

Job Summary

CCMSI is seeking an experienced Multi-Line Claim Supervisor to lead a team of adjusters handling commercial auto liability claims for a single dedicated client. This position supervises up to six adjusters and approximately 600 active files, ensuring claims are handled efficiently, compliantly, and in accordance with corporate and client-specific standards.

You will also directly manage complex claims, partner closely with client contacts, internal executives, and outside vendors, and serve as a mentor to your team—driving both service quality and team development.

Important:  We are seeking a seasoned Insurance Claims Supervisor with direct, hands-on experience managing and adjusting multi-line claims within an insurance carrier, third-party administrator (TPA), or similar environment.  This is not a human resources or benefits role – it requires deep technical expertise in insurance claims handling and supervision.

• Supervise the daily activity of assigned adjusters, ensuring adherence to diary management, desk management, and best practices.

• Directly investigate, evaluate, and resolve complex commercial auto liability claims.

• Guide reserve setting, litigation strategy, and settlement negotiation.

• Oversee vendor engagement, including legal counsel and independent adjusters.

• Conduct file reviews to maintain compliance with jurisdictional requirements.

• Train, mentor, and develop adjusters to enhance technical expertise and service delivery.

• Partner with internal and external stakeholders to achieve optimal claim outcomes.

Required:

• 10+ years of multi-line claims experience, with at least 3 years in a supervisory capacity.

• Active adjuster’s license in at least one of the following: ME, NH, VT, CT, RI, NY, NJ, VA (ability to obtain additional licenses as needed).

• Proven experience handling commercial auto liability claims.

• Strong leadership, negotiation, and analytical skills.

• Proficiency in Microsoft Office Suite.

Preferred:

• Multiple adjuster licenses across listed jurisdictions.

• Industry designations such as AIC, CPCU, or ARM.

Performance Metrics

• Compliance with corporate and client-specific claim handling standards.

• Audit results and file quality scores.

• Adjuster team development and retention.

• Timeliness and accuracy of claim resolutions.

What We Offer

• Generous Paid Time Off: 4 weeks in your first year + 10 paid holidays.

• Comprehensive Benefits: Medical, Dental, Vision, Life, Disability, ESOP, and 401(k).

• Professional Development: Structured training programs and career growth opportunities.

• Employee Ownership: As an ESOP company, our success is your success.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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