Workers’ Compensation Claim Supervisor – Hybrid

Location: Albuquerque, NM
Work Arrangement: Hybrid – After initial training (may require several months fully in-office), role transitions to 2 in-office days and 3 work-from-home days per week
Schedule: Monday–Friday, 8:00 AM–4:30 PM MST
Salary: $90,000 annually
Client Type: Multiple accounts across diverse industries
Team Scope: Supervise a team of up to 5 adjusters
Jurisdiction: New Mexico only
License Required: NM Adjuster’s License

Build Your Career with Purpose

At CCMSI, our Claim Supervisors do more than oversee files—they develop people, ensure compliance, and deliver results for clients. As a 100% employee-owned company and a Great Place to Work® Certified organization, we prioritize our people. We offer manageable caseloads, structured growth opportunities, and a collaborative culture where you’re empowered to make an impact.

Job Summary

As a Workers’ Compensation Claim Supervisor, you will provide leadership and oversight to a team of up to five adjusters handling New Mexico workers’ compensation claims across multiple industries. You will ensure claims are investigated, evaluated, and resolved in compliance with NM jurisdictional law, CCMSI’s best practices, and client handling instructions.

This role requires a licensed New Mexico Adjuster with proven supervisory experience in workers’ compensation. You will also play a hands-on role in training, mentoring, and coaching adjusters to ensure file quality, queue compliance, and client satisfaction.

• Supervise and manage a team of up to 5 adjusters handling NM workers’ compensation claims.

• Review, assign, and monitor claim activity to ensure compliance with CCMSI standards, state laws, and client-specific handling instructions.

• Provide guidance and oversight on reserves, settlements, medical/legal invoices, and litigation management.

• Directly handle complex and litigated claims as needed.

• Conduct claim reviews, coach adjusters on diary and queue management, and monitor performance.

• Provide education, training, and ongoing development to staff.

• Collaborate with clients on claim reviews and reporting requirements.

• Ensure overall service delivery and client satisfaction through proactive file management.

What You Bring

• Required:

  • New Mexico Adjuster’s License

  • Previous supervisory experience in workers’ compensation

  • Strong knowledge of NM workers’ compensation laws and regulations

• Preferred:

  • 10+ years of workers’ compensation claims experience

  • AIC, CPCU, or ARM designation

  • Bachelor’s degree

Performance Metrics

• Adjuster queue and diary compliance

• File quality through audits and supervisor reviews

• Team performance and client satisfaction

What We Offer

• Generous PTO: 4 weeks in your first year + 10 paid holidays

• Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Disability, 401(k), and ESOP

• Professional Growth: development programs, advancement opportunities, and leadership training

• Culture: Employee ownership, collaborative environment, and a strong commitment to integrity and client service

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:
CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity

• Deliver service with passion and accountability

• Embrace collaboration and change

• Seek better ways to serve

• Build up others through respect, trust, and communication

• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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