Location: Maitland, FL – In-Office Only (no remote option)
Schedule: Monday–Friday, 8:00 AM to 4:30 PM EST
Hourly Rate: $18.00–$19.00/hour (37.5 hours per week)
Employment Type: Full-Time
Client Type: Multiple Workers’ Compensation accounts
Growth Potential: Yes – opportunity for advancement into adjusting roles
At CCMSI, our Claim Assistants are more than clerical support—they are key to keeping the claims process moving for adjusters, clients, and injured workers. As a 100% employee-owned company and a Great Place to Work® Certified organization, we prioritize career development, collaboration, and meaningful work. Our employee satisfaction and retention consistently rank in the 95th percentile.
The Claim Assistant provides clerical and administrative support to Workers’ Compensation Adjusters in our Maitland, FL office. This role focuses on scheduling, document handling, and state form processing to ensure claims are managed accurately and efficiently. You’ll work directly with adjusters and medical providers while developing knowledge of the claims process.
Schedule medical appointments and track follow-up status
Retrieve and organize medical notes and other claim-related documents
File state forms accurately and on time
Assist adjusters with claim setup, correspondence, and administrative tasks
Maintain claim diaries and monitor tasks to support workflow
Communicate with providers and other stakeholders via phone and email
Ensure compliance with CCMSI standards and client handling instructions
Required:
High School diploma or equivalent
Strong communication skills (written and verbal)
Proficiency in Microsoft Office (Word, Outlook, Excel)
Organizational skills and attention to detail
Reliability and ability to maintain confidentiality
Preferred:
Prior clerical or medical office experience
Knowledge of medical terminology
Training: One-on-one training with an adjuster and/or manager for the first week, plus ongoing support.
Performance Measured By: Diary/task management, timeliness, and accuracy of completed work.
Generous PTO: 4 weeks in your first year + 10 paid holidays
Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, 401(k), and ESOP
Professional Growth: Robust training, advancement opportunities, and employee ownership
Work Environment: Remote flexibility, supportive team culture, and manageable caseloads
Compensation & Compliance
The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.
CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.
Visa Sponsorship:
CCMSI does not provide visa sponsorship for this position.
ADA Accommodations:
CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.
Equal Opportunity Employer:
CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.
Our Core Values
At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
Join our team and help deliver what matters most—to clients, coworkers, and yourself.
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