Workers’ Compensation Claim Consultant

Location: Nashville, TN – Hybrid (after training)
Schedule: Monday–Friday, 8:00 AM–4:30 PM CT (37.5 hours/week)
Salary Range: $50,000–$85,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just adjust claims—we support people. As a leading Third Party Administrator and certified Great Place to Work®, we combine manageable caseloads, employee ownership, and a culture of collaboration. Our employee-owners are empowered to grow, contribute, and make a meaningful impact for our clients and communities.

Job Summary

As a Workers’ Compensation Claim Consultant, you’ll investigate, evaluate, and adjust workers’ compensation claims across multiple national accounts in a variety of industries. After a 3–6 month in-office training period, the role transitions to a hybrid schedule: two days in-office and three days remote each week.

Please note: This is a claims adjuster position responsible for investigating, evaluating, and resolving insurance claims. It is not an HR, risk management, or employer-side role.

What You’ll Do

• Investigate, evaluate, and adjust workers’ compensation claims in TN, NC, SC, GA, VA, and WV.

• Establish and recommend reserves within authority levels.

• Authorize and issue claim payments in line with company procedures.

• Negotiate settlements in compliance with state laws and client handling standards.

• Identify and pursue opportunities for subrogation.

• Review and document medical, legal, and other claim-related bills for accuracy and necessity.

• Coordinate and communicate with clients, claimants, and third-party vendors (legal, surveillance, case management, etc.).

• Prepare reports on claim status, payments, and reserves.

• Attend mediations, hearings, and client claim reviews as needed (some travel may be required).

• Maintain compliance with CCMSI best practices and client-specific handling instructions.

What You’ll Bring

Required:

• 5+ years of workers’ compensation claim adjusting experience

• Active Adjuster’s License (VA & GA licenses strongly preferred)

• Strong investigative, negotiation, and settlement skills

• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)

Nice to Have:

• Bachelor’s degree (preferred, not required)

• Prior indemnity experience

• Strong Excel skills

How We Measure Success

• Progress measured by mentorship and supervisor evaluation

• Compliance with CCMSI best practices and core values

• Quality of claim handling as determined by file reviews and audits

• Responsiveness to internal and external client needs

What We Offer

• 4 weeks of PTO + 10 paid holidays in your first year

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) and Employee Stock Ownership Plan (ESOP)

• Career development and advancement opportunities

• A supportive and employee-owned culture

Compensation & Compliance

The posted wage reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual pay will be based on experience, qualifications, and internal equity. This role may also be eligible for additional compensation or bonuses.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance, please contact our team.
Equal Opportunity Employer: CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity

• Deliver service with passion and accountability

• Embrace collaboration and change

• Seek better ways to serve

• Build up others through respect, trust, and communication

• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

Ready to build your career with purpose? Apply today!

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