Workers’ Compensation Claim Consultant or Specialist

Location: Phoenix, AZ (Hybrid after initial training)
Schedule: Monday–Friday, 8:00 AM–4:30 PM (hours flexible, 37.5 hours/week)
Salary Range: $65,000–$90,000 annually (commensurate with experience and title)

Build Your Career With Purpose at CCMSI

At Cannon Cochran Management Services, Inc. (CCMSI), we’re more than a claims administrator—we’re a team of employee-owners dedicated to delivering what matters most to our clients. Certified as a Great Place to Work®, CCMSI offers a supportive environment with manageable caseloads, career growth opportunities, and long-term stability. Our employee-owned model means your success is our success.

Job Summary

We are seeking an experienced Workers’ Compensation Claim Consultant or Specialist to join our Phoenix, AZ team. This position supports a single dedicated client account – a municipality – and is responsible for investigating, evaluating, and resolving workers’ compensation claims.

The role begins with in-office training (up to six months), transitioning to a hybrid schedule of one day in office per week. Title and salary will be based on experience and demonstrated expertise.

Please note: This is a claims adjuster position responsible for investigating, evaluating, and resolving insurance claims. It is not an HR, risk management, or employer-side role.

What You’ll Do

• Investigate and adjust workers’ compensation claims in compliance with CCMSI standards and Arizona state laws.

• Establish reserves and authorize claim payments within authority levels.

• Review and oversee medical, legal, and related invoices; negotiate disputed bills.

• Negotiate settlements in accordance with client handling instructions and state laws.

• Direct and manage outside vendors (legal, surveillance, case management, etc.) as needed.

• Maintain active diary management and handle bill/document queues.

• Coordinate effective and timely communication with clients, claimants, and internal partners.

• Deliver service with integrity, accountability, and responsiveness.

What You’ll Bring

Required:

• Arizona Adjuster License (or ability to obtain within 60 days; employment contingent upon licensure).

• Arizona ICA Adjuster Authorization.

• Previous TPA experience preferred.

• Strong organizational skills and the ability to manage a high-volume desk.

• Excellent written and verbal communication skills.

• Service-minded, dependable, and driven to do what’s right.

Nice to Have:

• Municipality account experience.

• Medical background (terminology, billing/coding, or coverage understanding).

• AIC designation and/or Bachelor’s degree.

How We Measure Success

• Effective benefit and medical management.

• Timely diary and document/bill queue handling.

• Client satisfaction and responsiveness.

• Consistent demonstration of integrity and service-minded work.

What We Offer

• 4 weeks PTO + 10 paid holidays in your first year

• Medical, Dental, Vision, Life, and Disability Insurance

• 401(k) and Employee Stock Ownership Plan (ESOP)

• Internal training and career advancement opportunities

• A supportive and team-focused work environment

Compensation & Compliance

The posted wage reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual pay will be based on experience, qualifications, and internal equity. This role may also be eligible for additional compensation or bonuses.

• Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

• ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance, please contact our team.

• Equal Opportunity Employer: CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity

• Deliver service with passion and accountability

• Embrace collaboration and change

• Seek better ways to serve

• Build up others through respect, trust, and communication

• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

Ready to build your career with purpose? Apply today!

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