Position Title: Multi-Line Claim Representative II
Location: Fully Remote (U.S. only)
Schedule: Monday–Friday, 8:00 AM–4:30 PM (Local Time Zone)
Salary Range: $65,000–$75,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just process claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative culture. Our employee-owners are empowered to grow, contribute, and make a meaningful impact.

Job Summary

We are seeking an experienced and dedicated Multi-Line Claim Rep II - Cargo/APD Specialist to join our team as a Multi-Line Liability Claim Representative II. This remote position focuses on the investigation and adjustment of commercial trucking cargo and automobile physical damage (APD) claims. As a key member of our claims team, you will be responsible for managing complex claims from start to finish, ensuring thorough investigations, accurate assessments, and efficient resolutions. You will play a crucial role in maintaining the high standards of claim services that our clients expect from CCMSI, all while adhering to our corporate claim standards and regulatory requirements.

In this advanced training position, you will gain the skills and experience needed for potential future promotion to a more senior-level claim position. You will be accountable for delivering quality claim services, which involves detailed documentation, effective communication with stakeholders, and adherence to federal and state regulations governing commercial transportation and insurance claims.

The ideal candidate will have a strong background in handling multi-line liability claims, with a particular focus on cargo and APD claims. You should possess excellent analytical and problem-solving skills, a keen attention to detail, and the ability to manage multiple claims simultaneously. Proficiency in claims management software, solid knowledge of industry regulations, and superior negotiation and customer service skills are essential. If you are a proactive, independent professional looking to advance your career in a remote working environment, we encourage you to apply.

• Determine coverage by analyzing insurance policy terms.

• Investigate and adjust cargo and commercial trucking claims.

• Settle claims within authority or seek authority in line with client instructions.

• Review and process payments in accordance with claim standards.

• Apply knowledge of federal and state regulations governing commercial transportation and cargo/APD claims.

• Negotiate settlements and resolve tow bills to achieve favorable outcomes.

• Manage multiple claims simultaneously while maintaining quality standards.

Required:

• Active Adjuster’s License (any U.S. jurisdiction).

• 5+ years of proven claims handling experience, ideally in multi-line or transportation-related claims.

• A minimum of 3 years of experience handling commercial trucking cargo claims.

• Strong organizational skills with the ability to work independently in a remote environment.

• Excellent written and verbal communication skills.

Nice to Have:

• Experience handling cargo, trucking, or commercial transportation claims.

• Strong negotiation skills for claims and tow bill resolution.

• Familiarity with federal and state transportation regulations.

What We Offer

• Employee ownership – we are 100% employee-owned.

• Manageable caseloads designed for quality work.

• Career development opportunities with room for advancement.

• Comprehensive benefits package including medical, dental, vision, and 401(k).

• Collaborative and supportive team culture.

Compensation & Compliance

• Compensation: $65,000–$75,000 annually, based on experience.

• Visa Sponsorship: CCMSI is unable to provide visa sponsorship for this position.

• ADA Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Equal Opportunity Employer: CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Core Values

At CCMSI, our Core Values guide how we work: integrity, client service, employee ownership, continuous improvement, collaboration, and enthusiasm for what we do.

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