Position Title: Workers’ Compensation Claim Supervisor
Location: Remote – Reporting to Little Rock, AR Branch
Schedule: Monday–Friday, 8:00 AM–4:30 PM CT
Salary Range: $78,000–$80,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just process claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative culture. Our employee-owners are empowered to grow, contribute, and make a meaningful impact.

Job Summary

The Workers’ Compensation Claim Supervisor is responsible for supervising 3–4 team members handling multiple client accounts in the Arkansas jurisdiction. This position may also carry a very small caseload of workers’ compensation claims while ensuring team compliance with corporate standards, client expectations, and state regulations. Key focus areas include litigation management, Arkansas form filing, and guiding staff toward consistent, high-quality claim outcomes.

• Supervise daily claim activity across multiple accounts to ensure compliance with Arkansas law, corporate claim standards, and client-specific handling instructions.

• Review, assign, and oversee litigated and complex claims, providing direction on strategy and resolution.

• Provide guidance and oversight on medical, legal, and invoice management; negotiate disputed bills or settlements as appropriate.

• Support team development through education, training, and mentoring of claim staff.

• Establish and monitor reserves within authority levels; authorize payments within company standards.

• Maintain oversight of litigation management and Arkansas form filing requirements.

• Carry a small caseload of claims, as needed, to support client service and team balance.

Required

• 10+ years of workers’ compensation claim experience.

• Arkansas Adjuster’s License.

• Litigation management and Arkansas form filing knowledge.

• Excellent communication, negotiation, and organizational skills.

• Ability to supervise, coach, and develop a claims team.

Preferred

• 3+ years of supervisory experience.

• Bachelor’s degree.

• Professional designations such as AIC, CPCU, or ARM.

Performance Metrics

• Quality of claim handling and client satisfaction.

• Compliance with Arkansas jurisdictional requirements and CCMSI standards.

• Team performance measured through annual reviews.

What We Offer

• Employee Stock Ownership Plan (ESOP)

• 401(k) 

• Four weeks of paid time off in your first year + 10 paid holidays

• Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term Disability

• Career development programs and internal training opportunities

• A culture rooted in integrity, service, and employee ownership

Compensation & Compliance

Salary range for this position is $78,000–$80,000 annually. Final offers may vary based on experience and qualifications.

Visa Sponsorship

Applicants must be legally authorized to work in the United States. This position is not eligible for visa sponsorship.

ADA Accommodations

CCMSI is an equal opportunity employer and is committed to providing reasonable accommodations to individuals with disabilities.

Equal Opportunity Employer

CCMSI is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Core Values

Integrity • Client Service • Employee Ownership • Excellence • Collaboration

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