Claim Assistant

Location: Concord, CA – In-Office (No Remote Opportunity)
Schedule: Monday–Friday, 8:00 AM–4:30 PM (37.5 hours per week)
Compensation: $18.00–$21.00 per hour

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just process claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer employee ownership, meaningful career development, and a culture built on integrity, passion, and teamwork. Our employee-owners are empowered to grow, contribute, and make a meaningful impact.

Job Summary

We are seeking a proactive and detail-oriented Claim Assistant to join our Concord office. This in-office role supports our claims team by handling administrative tasks that ensure timely and accurate communication with clients and stakeholders.

If you’re organized, communicative, and thrive in a collaborative environment, we’d love to hear from you.

• Assist adjusters with timely completion of tasks involving written correspondence and phone calls.
• Draft and send letters with attention to detail and professionalism.
• Answer and make phone calls to support claims processing.
• Maintain confidentiality and demonstrate discretion in handling sensitive information.
• Collaborate with a fast-paced, client-focused team to meet deadlines and service expectations.

Required:

• High school diploma or equivalent.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to prioritize, multi-task, and adapt to changing priorities.
• Reliable attendance and strong organizational skills.

Preferred:

• Bilingual (Spanish).
• Prior administrative or office support experience.
• Familiarity with claims or insurance processes.

Performance Metrics

• Timeliness and accuracy of communications and task completion.
• Effective collaboration with internal staff.
• Consistent attendance and reliability during client service hours.

What We Offer

• Employee Stock Ownership Plan (ESOP): We’re employee-owned, so your success is our success.
• Comprehensive Benefits Package: Includes medical, dental, vision, life insurance, disability, and 401(k).
• Generous Time Off: 4 weeks of paid time off in your first year, plus 10 paid holidays.
• Career Growth: Structured training, career progression pathways, and opportunities to advance within CCMSI.
• Supportive Environment: Manageable caseloads and a collaborative, team-focused culture.

Compensation & Compliance

The posted hourly rate reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity.

Visa Sponsorship

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, our Core Values guide how we work: integrity, client service, employee ownership, continuous improvement, collaboration, and enthusiasm for what we do.

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