Multi-Line Liability Claim Representative II

Location: Fully Remote
Schedule: Monday–Friday, 8:00 AM – 4:30 PM CST
Salary Range: $55,000 – $75,000 annually
Employment Type: Full-Time

About Us

At CCMSI, we’re proud to be a leading Third Party Administrator (TPA) specializing in self-insurance services. As an Employee-Owned Company certified as a Great Place to Work, we foster a culture of integrity, passion, and enthusiasm. Our commitment to career development, manageable caseloads, and employee satisfaction ranks us in the 95th percentile for retention.

Why Join Us?

• Culture of Ownership: We treat our employees as valued partners.
• Career Growth: Structured development programs and internal advancement opportunities.
• Comprehensive Benefits:
  • 4 weeks paid time off in your first year
  • 10 paid holidays
  • Medical, Dental, Vision, Life Insurance
  • Critical Illness, Short & Long-Term Disability
  • 401(k) and Employee Stock Ownership Plan (ESOP)
• Supportive Work Environment: Resources and tools to succeed, with a national team that collaborates across jurisdictions.

About the Role

As a Multi-Line Liability Claim Representative II, you’ll manage a diverse desk of commercial liability claims across multiple clients and jurisdictions.

You’ll investigate, evaluate, and resolve claims involving bodily injury, property damage, and litigation.

• Investigate and adjust multi-line liability claims in accordance with CCMSI guidelines
• Handle claims involving Commercial Auto, General Liability, Municipalities, and Garage Keepers
• Review and negotiate medical, legal, and miscellaneous invoices
• Negotiate settlements with claimants and attorneys
• Select and supervise defense attorneys
• Monitor subrogation opportunities and excess insurer reporting
• Ensure compliance with service commitments and quality standards
• Maintain accurate documentation and reporting

Required Qualifications

• 3+ years of claims handling experience
• Strong knowledge of bodily injury, property damage, and litigation processes
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong organizational and prioritization abilities
• Ability to work independently and as part of a national team
• Adjuster’s license required in designated home state

Preferred Skills & Experience

• Experience with commercial claims and TPA environments
• Familiarity with municipalities and litigation processes
• Public speaking or client-facing presentation experience
• Prior TPA Experience is helpful

Performance Metrics

• Quality of claim handling through observation and reporting
• Timeliness and accuracy of documentation
• Responsiveness to client needs
• Complaint resolution and service satisfaction

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

Ready to make a difference in a dynamic, employee-owned company? Apply today and bring your expertise to a team that values your contribution.

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