Multi-Line Claim Representative II – Remote (Commercial Trucking)

Location: Remote (U.S. Based)
Schedule: Monday–Friday, 8:00 AM–4:30 PM (local time)
Salary Range: $75,000 annually
Reports To: Claim Supervisor
Caseload: Approximately 100 active files
Client: Single, dedicated commercial trucking account

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just process claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative culture. Our employee-owners are empowered to grow, contribute, and make a meaningful impact every day.

Job Summary

We are seeking an experienced Multi-Line Claim Representative II to manage commercial trucking liability claims for a single, dedicated client. This remote position is ideal for a self-motivated professional who takes pride in thorough investigation, clear communication, and delivering high-quality service. You will handle claims from start to finish, ensuring fair and timely resolutions while adhering to CCMSI’s corporate claim standards and client-specific service expectations.

• Investigate, evaluate, and adjust commercial trucking liability claims in accordance with established guidelines and jurisdictional regulations.

• Review claim documentation, legal correspondence, and invoices to determine coverage, liability, and damages.

• Authorize and process claim payments within settlement authority.

• Negotiate settlements with claimants, attorneys, and other parties as appropriate.

• Oversee litigation strategy and collaborate with defense counsel.

• Identify and pursue subrogation opportunities.

• Prepare detailed claim summaries, reserve updates, and client reports.

• Maintain accurate and timely documentation in the claim management system.

• Ensure compliance with service commitments, quality standards, and client-specific requirements.

Required:

• 5+ years of experience handling commercial trucking or multi-line liability claims.

• Active adjuster’s license (in applicable jurisdictions).

• Strong written and verbal communication skills.

• Ability to work independently, prioritize effectively, and maintain confidentiality.

• Proficiency with Microsoft Office (Word, Excel, Outlook).

Nice to Have:

• Experience managing claims for national commercial trucking clients.

• Knowledge of federal transportation regulations and industry best practices.

Performance Metrics

Performance is evaluated through annual reviews based on claim quality, timeliness, communication, and adherence to CCMSI’s corporate and client standards.

What We Offer

• 4 weeks PTO + 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities
• A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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