Workers Compensation Claim Supervisor  (NE/NY/PA/VA Jurisdictions - Hybrid)

Location: Reading, MA

Schedule: Monday–Friday, 8:00 a.m.–4:30 p.m. EST
Work Environment: Remote, minimal travel
Compensation: $89,000-$110,000 annually (based on experience and licensing)

Build Your Career With Purpose at CCMSI

At CCMSI, we don’t just adjust claims—we support people. As a leading Third Party Administrator and a certified Great Place to Work®, we offer manageable caseloads, employee ownership, and a collaborative, client-focused environment. We’re proud to be employee-owned and committed to developing your career through continuous learning and internal opportunities.

Job Summary

The Workers’ Compensation Claim Supervisor position is responsible for the investigation, adjustment and supervision of assigned workers’ compensation claims.  This position may be used as an advanced training position for consideration for promotion to a management position.   The position is also accountable for the quality of workers’ compensation claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

You will also directly manage complex claims, partner closely with client contacts, internal executives, and outside vendors, and serve as a mentor to your team—driving both service quality and team development.

Important:  We are seeking a seasoned Insurance Claims Supervisor with direct, hands-on experience managing and adjusting multi-line claims within an insurance carrier, third-party administrator (TPA), or similar environment.  This is not a human resources or benefits role – it requires deep technical expertise in insurance claims handling and supervision.

• Review, assign and provide supervision of all workers’ compensation claim activity for designated claims to ensure compliance with Corporate Claim Standards, client specific handling instructions and in accordance with applicable laws.

• Investigate, evaluate and adjust assigned workers’ compensation claims in accordance with established claim handling standards and laws.

• Reserve establishment and/or oversight of reserves for designated workers’ compensation claims within established reserve authority levels.

• Provide oversight of medical, legal, damage estimates and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.

• Authorize and make payments of workers’ compensation claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.

• Negotiate settlements in accordance within Corporate Claim Standards, client specific handling instructions and state laws, when appropriate.

• Assist designated claim staff in the selection, referral and supervision of designated claim files sent to outside vendors. (i.e. legal, surveillance, case management, etc.)

• Direct handling of designated litigated and complex claims.

• Provide education, training and assist in the development of claim staff.

• Review and maintain personal diary on claim system.

• Supervision of all workers’ compensation claim activity for specified accounts.

• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

• Performs other duties as assigned.

Required:

• 10+ years of wc claims experience, with at least 3 years in a supervisory capacity.

• Active adjuster’s license in at least one of the following: ME, NH, VT, CT, RI, NY, NJ, VA (ability to obtain additional licenses as needed).

• Proven experience handling commercial auto liability claims.

• Strong leadership, negotiation, and analytical skills.

• Proficiency in Microsoft Office Suite.

Preferred:

• Multiple adjuster licenses across listed jurisdictions.

• Industry designations such as AIC, CPCU, or ARM.

Performance Metrics

• Compliance with corporate and client-specific claim handling standards.

• Audit results and file quality scores.

• Adjuster team development and retention.

• Timeliness and accuracy of claim resolutions.

What We Offer

• Generous Paid Time Off: 4 weeks in your first year + 10 paid holidays.

• Comprehensive Benefits: Medical, Dental, Vision, Life, Disability, ESOP, and 401(k).

• Professional Development: Structured training programs and career growth opportunities.

• Employee Ownership: As an ESOP company, our success is your success.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

#EmployeeOwned #GreatPlaceToWorkCertified #CCMSICareers #ClaimsSupervisor #WorkersCompensation #RemoteWork #IND123 #LI-Remote