Workers’ Compensation Claim Specialist – Remote (CA Jurisdiction Only)

Reporting Location: Concord, CA Branch
Schedule: Monday–Friday, 8:00 a.m. – 4:30 p.m. PST
Compensation: $85,000 – $97,000 annually
Work Setting: Remote (must reside in a location that supports CA claim handling)

Build Your Career With Purpose

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

We are seeking an experienced California Workers’ Compensation Claim Specialist to join our remote team supporting the Concord, CA branch. This position manages a multiple-account desk handling California jurisdiction only and requires advanced claim handling knowledge, attention to detail, and the ability to balance multiple priorities in a fast-paced environment.

Job Summary

We are seeking an experienced California Workers’ Compensation Claim Specialist to join our remote team supporting the Concord, CA branch. This role manages a multiple-account desk handling California jurisdiction claims exclusively and requires advanced claim-handling expertise, strong attention to detail, and the ability to balance competing priorities in a fast-paced environment.

The Claim Specialist is responsible for the investigation, evaluation, and resolution of complex California workers’ compensation claims in accordance with CCMSI’s best practices, state regulations, and client-specific service standards. This position is well suited for a skilled adjuster seeking a long-term career with an employee-owned organization that invests in its people, technology, and professional growth.

Important – Please Read Before Applying

This is a true insurance claims adjusting role, not an HR, benefits, safety, consulting, or administrative position. Candidates must have direct experience investigating, evaluating, reserving, negotiating, and resolving claims as an adjuster or adjuster supervisor within a carrier, TPA, or similar claims environment. Applicants without hands-on adjusting experience will not be considered.

• Investigate, evaluate, and adjust workers’ compensation claims within California jurisdiction in compliance with applicable laws and CCMSI standards.

• Establish and maintain appropriate reserves; authorize or recommend reserves and payments within assigned authority levels.

• Review, negotiate, and approve medical, legal, and other invoices as appropriate.

• Coordinate communication among claimants, clients, attorneys, and medical professionals to ensure timely and effective claim resolution.

• Attend and participate in hearings, mediations, and legal conferences as required.

• Prepare and maintain accurate, detailed claim documentation in compliance with corporate and client requirements.

• Monitor subrogation and excess/reinsurance claims as applicable.

• Deliver high-quality, client-focused service aligned with CCMSI’s commitment to excellence.

Required:

• 10+ years of progressively responsible experience adjusting California workers’ compensation claims.

• Demonstrated knowledge of California WC statutes, regulations, and case law.

• Exceptional written and verbal communication skills.

• Strong organization, multitasking, and time management abilities.

• Proficiency in Microsoft Office (Word, Excel, Outlook).

• Reliable, predictable attendance during client service hours.

Preferred:

• SIP certification and/or California Adjuster Certification.

• AIC designation or other industry credentials.

• Prior experience with Third Party Administrator (TPA) claims handling.

• Bilingual (Spanish) proficiency — This role may involve communicating with injured workers, employers, or vendors where Spanish-language skills are beneficial but not required.

How We Measure Success

• Consistent compliance with CCMSI’s claim handling standards and state regulations.

• Supervisor review of claim quality and timeliness.

• Positive client feedback and adherence to service level expectations.

• Achievement of key audit and performance goals.

What We Offer

• 4 weeks PTO + 10 paid holidays in your first year
  • Medical, Dental, Vision, Life, and Disability Insurance
  • 401(k) and Employee Stock Ownership Plan (ESOP)
  • Internal training and advancement opportunities
  • A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. 

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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