Multi-Line Claim Representative II (LA, TX, MS, AL, FL, GA)

Location: Metairie, LA (Hybrid – 2 days in office per week post-training)
Schedule: Monday – Friday, 8:00 AM to 4:30 PM
Salary Range: $50,000 – $65,000 annually
Travel: Minimal, except for one week of in-office training for remote hires

Overview

Build your career with purpose at CCMSI, one of the largest independent Third Party Administrators in the nation—and a 100% employee-owned company. We’re known for our outstanding culture, long-term stability, and client partnerships built on trust and service excellence.

We’re seeking an experienced Multi-Line Liability Claim Representative II to join our Metairie, LA team. This is a Property Damage / Auto Liability adjusting position supporting multiple accounts in the commercial trucking industry. The ideal candidate brings proven expertise in litigated auto, general liability, and premises liability claims—and a passion for delivering exceptional client and claimant experiences.

Job Summary

As a Claim Representative II, you’ll handle complex property damage and auto liability claims across multiple jurisdictions (LA, TX, MS, AL, FL, GA). You’ll investigate, evaluate, and resolve claims within your authority while maintaining compliance with client service standards and CCMSI claim best practices.

This role requires an employee-ownership mindset—someone who takes pride in the quality of their work, communicates clearly and compassionately, and thrives in a collaborative, team-based environment.

• Investigate, evaluate, and adjust assigned liability claims in accordance with jurisdictional laws and CCMSI procedures
• Handle auto property damage and commercial trucking liability claims, including subrogation and negotiation with claimants, attorneys, and carriers
• Establish reserves, authorize payments, and negotiate settlements within authority
• Manage litigation and coordinate with defense counsel
• Prepare detailed reports on claims, reserves, and settlements
• Ensure compliance with all client and regulatory requirements
• Contribute to a positive, solutions-oriented team culture that values service, integrity, and ownership

Required

• Active home-state adjuster’s license with reciprocity in listed jurisdictions (LA, TX, MS, AL, FL, GA)
• 5+ years of experience adjusting auto property damage and liability claims for commercial clients
• Proven ability to handle litigated claims and negotiate settlements
• Strong communication, organization, and documentation skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)

Preferred

• Prior experience handling commercial trucking or multi-jurisdictional liability claims
• Background with a TPA or insurance carrier environment

How We Measure Success

• Quality of claim handling and documentation
• Timely resolution and compliance with client service commitments
• Audit scores and supervisor review
• Collaborative contribution to team and client satisfaction

Important – Please Read Before Applying

This is not an HR, benefits, safety, or employer-side risk management position.
We are seeking an insurance claims professional with direct experience investigating, reserving, litigating, and settling auto, general liability, or premises liability claims. Candidates without this background will not be considered.

What We Offer

• 4 weeks PTO + 10 paid holidays in your first year
  • Medical, Dental, Vision, Life, and Disability Insurance
  • 401(k) and Employee Stock Ownership Plan (ESOP)
  • Internal training and advancement opportunities
  • A supportive, team-based work environment

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. 

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
• Act with integrity
• Deliver service with passion and accountability
• Embrace collaboration and change
• Seek better ways to serve
• Build up others through respect, trust, and communication
• Lead by example—no matter their title

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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