Workers’ Compensation Claim Supervisor

Location: Hybrid or Remote  - reporting to Irvine, CA branch
Schedule: Monday–Friday, 8:00 AM–4:30 PM PST
Salary Range: $98,000–$110,000 annually
Direct Reports: 2–6 

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

We are seeking an experienced Workers’ Compensation Claim Supervisor with deep California jurisdiction expertise to lead a team of 3–6 adjusters supporting a PEO/Staffing account. This role may be remote or hybrid, reporting to our Irvine, CA branch.

This is a hands-on leadership role for a supervisor who understands the full California workers’ compensation lifecycle—from intake through resolution—and can coach adjusters through complex, fast-paced claims while ensuring strict compliance with regulatory and client-specific requirements. You’ll guide claim strategy, mentor your team, and partner closely with clients to deliver consistent, high-quality outcomes.

When we hire claim supervisors at CCMSI, we look for leaders who believe strong teams create strong outcomes—leaders who own results, develop people, and treat every claim with purpose and care.

• Supervise and guide a team of 3–6 California Workers’ Compensation adjusters handling cradle-to-grave claims

• Ensure claims are investigated, evaluated, and resolved accurately, timely, and in compliance with California WC laws

• Review claim files regularly, providing direction on complex, litigated, or high-exposure matters

• Oversee reserve accuracy and compliance with client handling instructions

• Participate in claim reviews, audits, and quality initiatives

• Partner with internal teams, clients, and vendors to resolve issues and maintain service standards

• Recruit, onboard, train, and mentor staff; conduct performance evaluations and manage development plans

• Address personnel and administrative matters with professionalism and consistency

• Ensure compliance with carrier/state reporting requirements

What You’ll Bring

Required:
• 10+ years of WC claims experience (California jurisdiction)
• Proven experience adjusting CA WC claims from intake through resolution
• CA SIP designation or CA Claims Certificate (or ability to obtain within 60 days)
• Demonstrated leadership, coaching, and communication skills

Preferred:
• 3+ years of supervisory experience
• Bilingual (English/Spanish) communications skills ) - This role may involve communicating with injured workers, employers, or vendors where Spanish-language skills are beneficial but not required.

• Experience supporting PEO and/or staffing accounts
• Proficiency in Microsoft Office and claims systems

Why You’ll Love Working Here

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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