Multi-Line Claim Representative I
Location: St. Louis, MO
Work Arrangement: Hybrid (In-office and remote flexibility after training)
Schedule: Monday – Friday, 8:00 a.m. to 4:30 p.m.
Compensation: $60,000 – $65,000 annually

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. 

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

The Multi-Line Claim Representative I is responsible for investigating and adjusting assigned liability claims across multiple lines of coverage. This position serves as a developmental role with the opportunity for advancement to Multi-Line Liability Claim Representative II or senior-level claim positions.

You’ll handle claims involving Auto, General Liability, Products, and Government accounts across multiple jurisdictions, ensuring that each claim is managed in accordance with CCMSI’s high standards of quality, compliance, and client satisfaction.

Important – Please Read Before Applying

This is not an HR, benefits, safety, or manufacturing management role. We are seeking an insurance claims professional with proven experience directly investigating, reserving, litigating, and settling complex multi-line claims—including auto liability, general liability, and premises liability—as an adjuster within an insurance carrier, TPA, or similar claims-handling environment. Candidates without this background (for example, those with HR-only, safety, or employer-side risk management experience) will not be considered.

When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems.

• Investigate, evaluate, and adjust multi-line liability claims in compliance with jurisdictional requirements and CCMSI claim handling guidelines.

• Review medical, legal, and miscellaneous invoices to ensure reasonableness and relation to claim exposure.

• Authorize and process payments on assigned claims within settlement authority.

• Negotiate settlements with claimants and attorneys as authorized by the client.

• Select and oversee defense counsel as appropriate.

• Identify, pursue, and monitor subrogation opportunities.

• Prepare and maintain accurate claim documentation, reports, reserves, and payment records.

• Ensure compliance with established service commitments and performance standards.

Required:

• Minimum of 3 years of liability or multi-line claim adjusting experience (or equivalent combination of education and experience).

• Proficiency with Microsoft Office applications.

• Strong written and verbal communication skills, organization, and attention to detail.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Reliable attendance and commitment to client service excellence.

Preferred:

• Associate or Bachelor’s degree in Risk Management, Insurance, or a related field.

• Prior experience within a Third Party Administrator (TPA) environment.

Licensing

• An active Designated Home State (DHS) Adjuster License in Texas, Oklahoma, or Florida is required for applicants who do not currently hold licenses in all applicable jurisdictions.

• A Department of Insurance (DOI) license is required for all states that mandate one.

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks PTO (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: 

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
  • Compliance & audit performance – adherence to jurisdictional and client standards
  • Timeliness & accuracy – purposeful file movement and dependable execution
  • Client partnership – proactive communication and strong follow-through
  • Professional judgment – owning outcomes and solving problems with integrity
  • Cultural alignment – believing every claim represents a real person and acting accordingly 

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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