Liability LevelUP Training Program

Location: Reading, MA Branch Office
Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation: $23.07/hr

About the Program: The Claim Associate I LU position marks the initial phases of our comprehensive training program. This role is designed for those who are new to claims but are enthusiastic about learning and advancing quickly in the field. Participants in the LevelUP Pathway will undergo rigorous training to be promoted to a Claim Associate II and eventually to a Multi-Line Claim Representative I.

Training Details:

• Structured Development: Includes personal study, e-learnings, work shadowing, planned experiences, and regular evaluations.

Role Responsibilities:

• Investigate and evaluate 1st and/or 3rd party claims of minimal complexity under close supervision.
• Ensure high-quality claim service in alignment with CCMSI's Corporate Claim Standards.

Career Advancement: All Claim Associate I LU participants are expected to advance to Claim Associate II LU and subsequently to Multi-Line Claim Representative I upon meeting program requirements.

At CCMSI, we look for the best and brightest talent to join our team of professionals. As a leading Third Party Administrator in self-insurance services, we are united by a common purpose of delivering exceptional service to our clients. As an Employee-Owned Company, we focus on developing our staff through structured career development programs, rewarding and recognizing individual and team efforts. Certified as a Great Place To Work, our employee satisfaction and retention ranks in the 95th percentile.     

Reasons you should consider a career with CCMSI: 

• Culture: Our Core Values are embedded into our culture of how we treat our employees as a valued partner-with integrity, passion and enthusiasm. 
• Career development: CCMSI offers robust internships and internal training programs for advancement within our organization. 
• Benefits: Not only do our benefits include 4 weeks paid time off in your first year, plus 10 paid holidays, but they also include Medical, Dental, Vision, Life Insurance, Critical Illness, Short and Long Term Disability, 401K, and ESOP. 
• Work Environment: We believe in providing an environment where employees enjoy coming to work every day, are provided the resources needed to perform their job and claims staff are assigned manageable caseloads. 

Summary:

The Claim Associate I LU position is designated for the first and second phases within the CCMSI-U LevelUP Career Pathways Program.  Individuals classified in this program are designated as participants in the LevelUP Pathway which is an internal training program for participants/employees to be considered for promotion to a Claim Associate II (Phase 3 & 4) followed by Multi-Line Claim Representative I (Phase 5).

The Claim Associate I LU investigates and evaluates 1^st and/or 3^rd party claims of minimal complexity under close supervision. Accountable for the quality of claim service as perceived by CCMSI clients and within Corporate Claim Standards.

All Claim Associate II LU’s will be expected to be promoted into a Multi-Line Claim Representative I position once they have achieved the necessary skills and competencies (per the LevelUP requirements).  Refusal to accept the advancement to Claim Associate II LU or a Multi-Line Claim Representative I position may result in being re-classified to another position if available or withdrawal of the employment offer.

Essential Duties & Responsibilities:

1. Investigate, evaluate and adjust 1^st and/or 3^rd party claims of minimal complexity under direct supervision. (Not to exceed 50 claims)
2. Establish reserves and/or provide reserve recommendations within established authority levels under direct supervision.
3. Set up designated claim files and complete all set up instructions, as requested.
4. As appropriate, make referrals to outside vendors on designated cases under direct supervision. (i.e., property damage appraisals, rental vehicles, etc.)
5. Review and approve damage estimates and miscellaneous invoices on designated claims. 
6. Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the claim adjustment process.
7. Authorize and make payments on claims utilizing a claim payment program in accordance with industry standards and within established authority levels under direct supervision.
8. Summarize all correspondence, damage estimates and claims related documents in claim log notes.
9. Review and maintain personal diary on claim system.
10. Provide technical and clerical claims support to designated clients, as requested.
11. Compliance with corporate claim standards and special client handling instructions as established.
12. Will act as a back-up to designated adjusters when needed.
13. Performs other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is designated for the LevelUP Career Pathway Program which is an internal career pathway position designed to provide training for consideration as a Multi-Line Claims Representative I.  In order to be successful in this position, the candidate must possess the following skills and attributes: 

• Possess a long-term career goal to work in insurance as an adjuster. 
• Excellent oral and written communication skills. Individual must be a self-starter with strong organizational abilities. 
• Proven ability to demonstrate independent critical thinking skills. 
• Ability to coordinate and prioritize required with exceptional time management. 
• Ability to operate general office equipment and perform clerical duties.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must. 
• Discretion and confidentiality required. 
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience                                            

• Associate’s degree or two year’s related business experience.
• Commitment and willingness to learn roles with increasing decision making authority and responsibilities. 
• Bilingual (English/Spanish) preferred.

Computer Skills            

Proficient with Microsoft Office programs. 

Certificates, Licenses, Registrations

Must pass Adjuster license exam as required for respective jurisdiction(s).

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.

Visa Sponsorship:

CCMSI does not provide visa sponsorship for this position.

ADA Accommodations:

CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.

Equal Opportunity Employer:

CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.

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