Litigation Claim Representative

Location: Scottsdale, AZ (Hybrid)
Schedule: Monday–Friday, 8:00 AM–4:30 PM
Salary Range: $65,000–$80,000 annually (depending on experience)
Account Assignment: Single Dedicated Client Account
Travel: No travel required

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. 

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary 

The Litigation Claim Representative is responsible for the day-to-day management of litigated claims on a dedicated client account. Reporting to the Litigation Manager, this role focuses on handling property damage, small claims court matters, and moderate bodily injury claims while partnering closely with the client’s Risk Department, internal legal teams, and outside defense counsel.

This is a true litigation handling role requiring sound judgment, strong negotiation skills, and the ability to independently manage complex files while maintaining cost control and compliance.

When we hire litigation professionals at CCMSI, we seek adjusters who understand the human and financial impact of litigated claims, take ownership from first filing through resolution, and apply strong judgment to navigate legal complexity and risk.

• Investigate, evaluate, negotiate, and resolve litigated claims in accordance with client guidelines, corporate standards, and applicable laws

• Manage all aspects of litigation, including coordination with defense counsel, development of litigation strategy, and oversight of legal expenses

• Partner with the client’s Risk Department, internal legal teams, and outside counsel to drive timely and effective claim resolution

• Consult with and assist local divisions or general managers on Small Claims Court matters when defense counsel is not involved

• Establish, monitor, and adjust loss reserves and legal budgets within assigned authority

• Submit settlement and reserve recommendations for claims exceeding authority levels

• Maintain well-organized, thoroughly documented claim files demonstrating independent judgment and litigation expertise

• Participate in monthly claim reviews, meetings, and calls with clients and counsel

• Attend and actively participate in mediations, arbitrations, and settlement conferences as required

• Ensure settlements are issued accurately and timely, including proper execution of closing documentation

• Maintain full compliance with all state, statutory, regulatory, company, and client-specific claim handling requirements

• Acquire and maintain required adjuster licenses and complete all continuing education requirements

Required

• 10+ years of multi-line claim adjusting experience with a strong emphasis on litigated claims

• Demonstrated experience managing litigation strategy and working directly with defense counsel

• Strong negotiation, analytical, and decision-making skills

• Proficiency with Microsoft Office (Word, Excel, Outlook)

• Arizona Adjuster License or ability to obtain within 60 days of hire

Preferred / Nice to Have

• Bachelor’s degree

• Prior experience handling litigated claims on a dedicated client account

• Familiarity with cost containment strategies and legal budget oversight

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks PTO (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: 

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
  • Compliance & audit performance – adherence to jurisdictional and client standards
  • Timeliness & accuracy – purposeful file movement and dependable execution
  • Client partnership – proactive communication and strong follow-through
  • Professional judgment – owning outcomes and solving problems with integrity
  • Cultural alignment – believing every claim represents a real person and acting accordingly 

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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