Multi-Line Claim Consultant – Auto Property Damage

Hybrid | Maitland, FL
$80,000 to $85,000 annually
Monday–Friday | 8:00 a.m. – 4:30 p.m.
Rotating Hybrid Schedule (3 days in-office / 2 remote, then 2 in-office / 3 remote)

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering

measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. 

We don’t just process claims—we support people. As the largest privately owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary 

The Multi-Line Claim Consultant – Auto Property Damage is responsible for the investigation, evaluation, negotiation, and resolution of auto property damage claims for a single dedicated client account.

This role is ideal for an experienced Florida-licensed adjuster who values consistency, quality claim handling, and a predictable schedule while still applying strong technical expertise and independent judgment.

You’ll join a collaborative team of six, managing claims from start to finish in accordance with CCMSI Best Claims Practices, client-specific handling instructions, and applicable state laws.

Important Please Read:

This is a full-cycle (cradle-to-grave) claims adjusting position, not an HR or consulting role. Adjusters in this role are responsible for the complete lifecycle of auto property damage claims—from investigation through settlement and closure—while maintaining compliance with state laws, client instructions, and CCMSI standards.

When we hire adjusters at CCMSI, we look for professionals who understand that every claim represents a real person’s livelihood, take ownership of outcomes, and see challenges as opportunities to solve problems.

• Investigate, evaluate, and adjust auto property damage claims from initial intake through resolution

• Establish and manage reserves within assigned authority

• Review, approve, and negotiate damage estimates, vendor invoices, and related claim expenses

• Authorize and issue claim payments accurately and timely using CCMSI claim systems

• Negotiate settlements in compliance with corporate standards, client instructions, and state regulations

• Coordinate and oversee outside vendors as needed (e.g., appraisers, repair facilities)

• Identify and pursue subrogation opportunities when applicable

• Maintain accurate, timely, and well-documented claim files and diaries

• Communicate effectively with clients, claimants, vendors, and internal partners

• Prepare claim status reports and documentation as requested

• Ensure compliance with CCMSI Best Claims Practices and audit standards

Required

• Active Florida Adjuster License

• Proven experience handling auto property damage claims

• Strong knowledge of claim investigation, reserving, negotiation, and settlement practices

• Excellent written and verbal communication skills

• Strong organizational skills with the ability to manage priorities independently

• Reliable, predictable attendance during designated client service hours

Qualifications – Nice to Have

• Experience handling auto property damage claims on a dedicated account

• Prior experience working in a TPA environment

• Advanced negotiation or complex damage evaluation experience

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by: 

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
  • Compliance & audit performance – adherence to jurisdictional and client standards
  • Timeliness & accuracy – purposeful file movement and dependable execution
  • Client partnership – proactive communication and strong follow-through
  • Professional judgment – owning outcomes and solving problems with integrity
  • Cultural alignment – believing every claim represents a real person and acting accordingly 

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed.

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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