Benefit Analyst

Location: Metairie, LA
Work Arrangement: In Office 
Schedule: Monday–Friday, 8:00 AM to 4:30 PM 
Salary Range: $19.00/hr-$24.00/hr (37.5-hour work week)

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

• Review and process medical, dental, and prescription claims accurately and on time using our claims system.
• Interpret plan documents to answer coverage questions and resolve claim issues.
• Communicate with clients and healthcare providers to clarify benefits, resolve problems, and ensure smooth claim handling.
• Provide clear and timely updates to clients about claim status and coverage details.
• Act as a resource for team members by answering questions and assisting with training for new staff.
• Audit claims for accuracy and collaborate with internal teams or external auditors when needed.
• Identify and correct overpayments or errors by coordinating with clients and providers.
• Maintain compliance with client contracts and company standards throughout the claims process.

Required:

• High school diploma or equivalent
• 3+ years of claims experience OR experience in medical billing, insurance processing, or healthcare administration
• Knowledge of medical terminology
• Proficiency in Microsoft Office programs
• Strong communication skills (oral and written)
• Ability to prioritize, organize, and work independently in a fast-paced environment
• Detail-oriented with strong analytical and problem-solving skills
• Reliable attendance and responsiveness to client needs

 Nice to Have:

• Medical coding experience
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
• Customer-focused mindset with the ability to build positive relationships
• Adaptability to changing priorities and willingness to learn new systems
• Strong sense of ownership and accountability for outcomes
• Ability to work collaboratively in a team environment while also thriving independently

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim processing – accurate interpretation of plan documents and timely resolution of issues
• Compliance & audit performance – adherence to client contracts and regulatory standards
• Timeliness & accuracy – efficient claim handling with attention to detail
• Client partnership – clear communication and proactive problem-solving
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly 

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.