When We Hire Claim Directors at CCMSI

We look for leaders who understand that every claim represents a real person’s livelihood, take ownership of outcomes, and approach challenges as opportunities to deliver exceptional service.

Required:

• Bachelor’s degree or 15+ years of claims experience
• Minimum 3 years of supervisory experience
• Strong leadership, communication, and negotiation skills
• Ability to manage complex, multi-line claims and lead a high-performing team
• Proficiency in Microsoft Office programs
• Reliable attendance and responsiveness to client needs

Preferred:

• AIC, CPCU, or ARM designation preferred 
• Experience with national accounts and large-scale claim programs
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required
• Strategic mindset with ability to drive process improvements and client satisfaction

Why You’ll Love Working Here

• 6 weeks Paid Time Off (accrues throughout the year) + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success

At CCMSI, great claim leaders stand out through ownership, accuracy, and impact. We measure success by:

• Quality claim handling – strategic oversight and well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws.

Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.