Job Summary

The Claim Clerk provides administrative support to both Liability and Workers’ Compensation adjusters, ensuring accurate documentation and timely processing of claim-related tasks. This role requires strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment. You’ll work closely with a team of four and play a critical role in maintaining compliance and efficiency within the claims process.

What You’ll Do

• Match mail for assigned accounts and file claim-related documents
• Follow up on bills and assist with claim file maintenance
• Set up designated claim files and complete all setup instructions as requested
• Summarize correspondence and medical records in claim log notes and file appropriately
• Provide administrative support to claim staff on client-specific teams
• Back up the receptionist as needed
• Retrieve closed files and maintain storage organization
• Photocopy claim documents and return provider calls as directed
• Ensure compliance with service commitments established by the team

How We Measure Success

At CCMSI, great claim clerks stand out through accuracy, efficiency, and teamwork. We measure success by:

• Quality administrative support – organized filing, accurate documentation, and dependable assistance to adjusters
• Compliance & audit performance – adherence to client-specific and corporate standards for recordkeeping and data integrity
• Timeliness & accuracy – prompt handling of mail, bills, and claim file updates with attention to detail
• Team collaboration – proactive communication and responsiveness to adjuster and client needs
• Professional judgment – maintaining confidentiality and prioritizing tasks effectively
• Cultural alignment – understanding that every claim represents a real person and supporting the process with care

This is where we shine, and we hire clerks who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance.

Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.