Position Title: Workers' Compensation Claim Associate I LevelUP

Location: Danville, IL

Schedule: 8:00 am-4:30 pm CT, in-office (after training hybrid available)

Starting Pay: $23.07/hour

Mid-Program Promotion: $25.64/hour
LevelUP Graduation: Promotion to a salaried position at $60,000/year

Program Overview: A structured 12-month career pathway

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

The Workers' Compensation Claim Associate I LevelUP position is designated for the first and second phases within the CCMSI-U LevelUP Career Pathways Program. Individuals classified in this program are designated as participants in the LevelUP Pathway which is an internal training program for participants/employees to be considered for promotion to a Claim Associate II (Phase 3 & 4) followed by Claim Rep I (Phase 5).  The Claim Associate I LU investigates and evaluates contested medical-only claims and handles mostly non-litigated indemnity cases under close supervision. Accountable for the quality of claim service as perceived by CCMSI clients and within Corporate Claim Standards.

All Claim Associate II LU’s will be expected to be promoted into a Claim Representative I position once they have achieved the necessary skills and competencies (per the LevelUP requirements). Refusal to accept the advancement to Claim Associate II LU or Claim Representative I position may result in being re-classified to another position if available or withdrawal of the employment offer.

• Investigate, evaluate and adjust medical only claims, contested medical-only claims and handle a maximum of 30 indemnity claims under direct supervision.  
• Establish reserves and/or provide reserve recommendations within established authority levels under direct supervision. 
• Set up designated claim files and complete all set up instructions, as requested. 
• Set up independent medical exams as deemed necessary under direct supervision. 
• Request and monitor medical treatment of designated claims in accordance with corporate claim standards. 
• Review and approve related medical, legal, damage estimates and miscellaneous invoices on designated claims. Negotiate any disputed bills/invoices for resolution under direct supervision. 
• As appropriate, make referrals to outside vendors on designated cases under direct supervision. (i.e., legal surveillance, case management, etc.) 
• Effective and timely coordination of communication with clients, claimants and other appropriate parties throughout the claim adjustment process. 
• Authorize and make payments on claims utilizing a claim payment program in accordance with industry standards and within established authority levels under direct supervision. 
• Compute disability rates in accordance with state laws under direct supervision, when appropriate. 
• Summarize all correspondence and medical records in claim log notes as well as file same in the appropriate claim. 
• Review and maintain personal diary on claim system. 
• Provide technical and clerical claims support to designated clients, as requested. 
• Compliance with corporate claim standards and special client handling instructions as established. 
• Will act as a back-up to designated adjusters when needed. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is designated for the LevelUP Career Pathway Program which is an internal career pathway position designed to provide training for consideration as a Claim Representative. In order to be successful in this position, the candidate must possess the following skills and attributes:

• Possess a long-term career goal to work in insurance as an adjuster.
• Excellent oral and written communication skills.
• Individual must be a self-starter with strong organizational abilities.
• Proven ability to demonstrate independent critical thinking skills.
• Ability to coordinate and prioritize required with exceptional time management.
• Ability to operate general office equipment and perform clerical duties.
• Flexibility, initiative, and the ability to work with a minimum of direct supervision a must.
• Discretion and confidentiality required.
• Ability to work as a team member in a rapidly changing environment.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Education and/or Experience          

• Associate’s degree or two year’s related business experience.
• Knowledge of medical terminology preferred.
• Commitment and willingness to learn roles with increasing decision making authority and responsibilities.

Nice to Have:

• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Computer Skills         

Proficient with Microsoft Office programs.

Certificates, Licenses, Registrations

Must pass Adjuster license exam as required for the respective jurisdiction(s).

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

 At CCMSI, great adjusters stand out through ownership, accuracy, and impact. We measure success by:  

• Quality claim handling – thorough investigations, strong documentation, well-supported decisions
• Compliance & audit performance – adherence to jurisdictional and client standards
• Timeliness & accuracy – purposeful file movement and dependable execution
• Client partnership – proactive communication and strong follow-through
• Professional judgment – owning outcomes and solving problems with integrity
• Cultural alignment – believing every claim represents a real person and acting accordingly 

This is where we shine, and we hire adjusters who want to shine with us.

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.

ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.

Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.

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