Benefits Analyst – Customer Support

Location: Metairie, LA
Work Arrangement: In Office 
Schedule: Monday–Friday, 8:00 AM to 4:30 PM 
Salary Range: $19.00/hr-$24.00/hr (37.5-hour work week)

Build Your Career With Purpose at CCMSI

At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.

We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work®, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.

Job Summary

At CCMSI, our Benefits Analysts know that accuracy and empathy go hand in hand. We hire individuals who take pride in solving problems and making a real difference for our clients and their employees

• Serve as the first point of contact for members, providers, and carriers regarding benefit and claims inquiries

• Respond to inbound phone calls and written inquiries related to group health benefits and claims processing

• Review medical, dental, and prescription drug claims and explain EOBs and benefit determinations

• Interpret plan documents to answer coverage questions and resolve claim issues

• Research claim discrepancies and coordinate resolution with internal teams or providers

• Assist with appeals research and responses as defined by benefit plan documents

• Communicate clearly and professionally with members and healthcare providers

• Audit claims for accuracy and identify potential overpayments or errors

• Support Benefits Analysts by assisting with reporting, audits, and claim reviews

• Participate in cross‑training to provide coverage and backup for analyst functions

• Maintain accurate documentation while complying with client contracts and internal standards

Required:

• High school diploma or equivalent
• 1+ year of experience in health insurance claims processing or benefit customer service
• Working knowledge of claims workflows, billing practices, EOBs, and medical terminology
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Strong verbal and written communication skills
• Customer‑focused mindset with strong problem‑solving abilities
• High attention to detail and accuracy
• Ability to prioritize and manage workload in a fast‑paced, in‑office environment
• Reliable attendance and responsiveness to members, providers, and internal partners

 Nice to Have:

• Medical coding experience
• Experience with self‑funded health plans or TPA environments
• Familiarity with CPT, ICD‑10, HCPCS, and industry billing standards
• Experience auditing claims or supporting billing corrections
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required

Why You’ll Love Working Here

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)  + 10 paid holidays in your first year
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth: Internal training and advancement opportunities
• Culture: A supportive, team-based work environment

How We Measure Success 

Compensation & Compliance

The posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.

CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.

CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.

Visa Sponsorship: CCMSI does not provide visa sponsorship for this position.
ADA Accommodations: CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.
Equal Opportunity Employer: CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.

Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.

Our Core Values

At CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:

• Lead with transparency We build trust by being open and listening intently in every interaction.
• Perform with integrity We choose the right path, even when it is hard.
• Chase excellence We set the bar high and measure our success. What gets measured gets done.
• Own the outcome Every employee is an owner, treating every claim, every decision, and every result as our own.
• Win together Our greatest victories come when our clients succeed. 

 We don’t just work together—we grow together. If that sounds like your kind of workplace, we’d love to meet you.